Heritage Family Credit Union · 10 hours ago
Operations Risk Specialist
Rutland, VT
Full-time
Hybrid
Mid, Senior Level
$56K/yr - $70K/yr
5+ years expHeritage Family Credit Union is a dynamic and member-centric organization committed to making a positive impact on the lives of our members. The Operations Risk Specialist will support and enhance key operational processes, ensuring adherence to regulatory requirements and organizational policies, focusing on access control, file maintenance oversight, and quality assurance for deposit accounts.
CreditFinanceFinancial Services
Responsibilities
Managing and auditing system accesses
Reviewing and validating file maintenance, deposit setups, exception reports, and audit activities to ensure accuracy and mitigate risk
Partnering with Risk and Compliance to monitor trends, resolve issues (including Verafin-identified items), and enhance operational controls
Administer and audit system permissions and user roles to ensure secure and appropriate access
Conduct regular access reviews, enforcing the principle of least privilege
Implement and manage a structured onboarding process for granting system access to new employees based on their roles
Revoke system access for departing employees promptly to prevent unauthorized access
Review and verify changes to deposit and loan files, ensuring accuracy and legitimacy
Compare file maintenance logs with source documents to validate updates and identify discrepancies
Conduct regular audits of file maintenance activities and maintain comprehensive records
Conduct regular audits of Cash Limits, Safe Deposit Quarterly Audit completion and Review of the W-8 BEN process
Develop and distribute exception reports for anomalies such as large balance adjustments or backdated transactions
Design and execute quality assurance processes to confirm the accurate and compliant setup of deposit accounts
Monitor error trends, recommend improvements, and work closely with Risk and Compliance to address Verafin-identified issues and strengthen controls
Provide regular management reports detailing error rates, root causes, and remediation efforts
Must maintain predictable and reliable attendance
All other duties as assigned
Qualification
Required
High school diploma or equivalent required
Minimum 5 years of banking experience required
Excellent phone skills/etiquette and the ability to communicate clearly and effectively over the phone, electronically and in writing is critical
Experience with Microsoft Office Products required
Excellent verbal communication skills with the ability to present materials to groups or one-on-one
Strong and effective written and oral communication skills and an ability to write reports and business correspondence
Able to recognize operational and system control gaps and recommend solutions to management
Must be able to operate routine office equipment including computer, telephone, copier, facsimile, and calculator
Must be able to work extended hours whenever required or requested by management
Must be capable of regular, reliable, and timely attendance (in-person and remote)
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, or controls; talk and hear
Employees will ensure adherence to BSA (Bank Secrecy Act) and risk compliance standards in all job responsibilities, maintaining the organization's regulatory integrity and mitigating potential risks
Preferred
Bachelor's degree in business or related field preferred
Minimum 3 years of experience in compliance, operations or related role in the financial services industry preferred
Benefits
Paid time off in addition to paid federal holidays
Medical, dental, and vision benefits to employees who regularly work 24+ hours a week
401k match
Ongoing training opportunities
8 hours of volunteer time with an organization important to you
Reimbursement each month for Gym membership (up to $25), hobby reimbursement (up to $25) and fresh local foods (up to $25 on a seasonal basis)
Company
Heritage Family Credit Union
Established in 1956, Heritage Family Credit Union (HFCU) is a member-owned, member-first, not-for-profit cooperative offering a full-range of financial services with locations serving Vermont, New Hampshire, New York, and Massachusetts.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Christopher Gomez
President & CEO
Recent News
Vermont Business Magazine
2023-10-18
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