Sharp Business USA · 2 hours ago
Summer Intern- Solutions and Services, AI and Data Analytics
Downers Grove, IL
Internship
Hybrid
Intern
$20/hr - $20/hrSharp Business USA is focused on improving customer experience and operational efficiency through its Solutions & Services team. They are seeking a motivated Summer Intern to help transform service data into predictive, AI-driven insights using Salesforce and SAP data.
ElectronicsInformation ServicesInformation TechnologySoftware
No H1B
Responsibilities
Data Collection & Integration
Aggregate, clean, and organize post-purchase customer interaction data from Salesforce, including:
Support cases by create date
Support cases by model type
Average days to close
Top 10 cases by product
Top 10 cases by customer
Top 10 cases closed by account
Extract and normalize SAP data related to:
+ Failure rates
+ Warranty claims
+ Repairs by serial number, product, and customer/partner
AI‑Enhanced Insights
Utilize AI tools such as Salesforce Einstein, Power BI, and other existing platforms to generate predictive insights
Evaluate AI-driven recommendations for accuracy, relevance, and alignment with business needs
Support development of a more proactive service model by identifying opportunities for predictive alerts and automated insights
Data Analysis & Preparation
Conduct exploratory data analysis (EDA) to identify patterns, trends, and correlations between service cases and product failures
Develop integrated feature sets combining Salesforce and SAP datasets to support future predictive modeling efforts
Identify key indicators that signal emerging service risks
Visualization & Reporting
Build dashboards and visual analytics summarizing predictive insights for leadership and cross-functional teams
Highlight high-risk products, customers, or failure modes for proactive intervention
Translate complex analyses into clear, actionable summaries for business stakeholders
Collaboration & Documentation
Work closely with the Solutions & Services team, including the Service Manager, to ensure insights align with strategic objectives
Document methodologies, data assumptions, analytical processes, and findings to support scalability and future use
Participate in team discussions around service strategy and customer experience enhancements
Qualification
Required
Pursuing a Bachelor's degree in Data Science, Business Analytics, Computer Science, Information Systems, Engineering, or a related field
Strong analytical and problem‑solving skills
Familiarity with data visualization tools (Power BI, Tableau, or similar)
Comfort working with structured data and performing data cleaning
Ability to communicate insights clearly and concisely
Preferred
Experience with Salesforce data structures or SAP environments
Exposure to Python, R, or SQL
Understanding of predictive modeling concepts
Interest in customer experience, product reliability, or service operations
Company
Sharp Business USA
Sharp Electronics designs and manufactures electronic products.
Founded in 1962
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jack Sherry
VCIO
Recent News
2026-01-21
2026-01-16
Company data provided by crunchbase