Fan Outfitters · 8 hours ago
Product Operations Manager
New York, NY, US, 10017
Full-time
Onsite
Entry, Mid Level
$32K/yr - $60K/yr
1+ years expFan Outfitters is a leading sports retailer, and they are seeking a Product Operations Manager to oversee the day-to-day operations of their merchandise department. The role involves executing product strategy, managing inventory, and fostering a collaborative environment to enhance customer service.
Apparel & Fashion
Responsibilities
Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives through inventory management and the success of the store and Lids overall
Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g. company dress code, etc.)
Participate in LIDS Training Programs, adhere to set goals (for sales and tasks) and regular follow up
Assist in recruiting and training store personnel on proper store and product operations, as well as visual merchandising foundations and principles
Encourage store associates’ direct compliance of established company policies, procedures and guidelines including (but not limited to) safekeeping of company inventory, funds and property
Lead, execute and assist GAME Day selling strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service
Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to 'make it right' for customers
Ensure every customer is offered the opportunity to participate in Lids’ membership programs or special offers when live in-store through employee education
Adhere to current visual guidelines including proper merchandising, signage and store cleanliness
Maintain a professional appearance consistent with Company Dress Code Policy
Execute company directives, promotions, and initiatives
Adhere to Policies & Procedures Manual for a safe work environment
Maintain store technology and equipment through audits, updates, and repairs
Manage store facilities, supplies, and services by handling service requests and repairs
Manage cash accurately, including till operations and bank drops
Prepare for and support inventory audits
Open and close the store following procedures
Protect company assets per LIDS Retail policies
Assist in scheduling to ensure proper store coverage within wage guidelines
Manage inventory accurately, including receiving, transferring, and price changes
Organize the backroom for efficiency
Lead inventory processing and accuracy activities per SOPs
Execute visual merchandising and product presentation strategies
Monitor product levels and support sell-through strategy
Analyze business data to inform actions and recommendations
Balance team schedules with store needs
Maintain store appearance through daily VM and actions
Adjust pricing signage and promotional presentations to align with sell-through strategy
Qualification
Required
High school diploma or equivalent plus one year relative experience
Established ability to produce sales results while minimizing loss
Strong interpersonal skills and the ability to communicate verbally in a clear professional manner
Ability to operate a computer, as well as maneuver relative software programs
Ability to lift up to 50 pounds
Ability to climb a ladder and work with hands overhead
Standing required for up to 100% of the work time
Ability to work unsupervised
Benefits
Bonus
Other benefits
Company
Fan Outfitters
Fan Outfitters is the one-stop shop to serve the ultimate sports fan looking for curated pieces from today’s hottest sports and fashion brands for their local, regional, and collegiate sports teams.
Indianapolis, Indiana, US
51-200 employeesFunding
Current Stage
Growth StageCompany data provided by crunchbase