ALTO USA · 6 days ago
Customer Success Specialist
Miami, FL
Full-time
Hybrid
Entry Level
1+ years expALTO USA is seeking a Customer Success Specialist to join their US Operations team. This role serves as the primary point of contact for an assigned district of stores, focusing on building relationships with retailers and law enforcement to enhance store safety and community well-being.
CommunitiesLegalRetail
Responsibilities
Build collaborative relationships with peers and clients to include retailers, law enforcement and prosecutors
Drive store reporting of criminal activity utilizing the client’s reporting system and /or the ALTO app
Demonstrate support for the client’s Asset Protection policies and procedures
Responsible for visiting multiple stores per day/week, with the purpose of building strong relationships with store management, collecting police reports, evidence, and CCTV footage
Serve as the reliable point of contact for assigned clients/stores to establish a strong business relationship
As the liaison between stores, customer AP/LP Team, and the ALTO Legal Team, you will be responsible for following up on all active cases/events. Follow-up on all external theft/criminal investigations
Case building of habitual offenders targeting multiple store locations (which includes obtaining police reports, CCTV footage, subject descriptions, witness statements, etc.)
Assist Legal Team and Law Enforcement partners with coordinating photo line-ups, evidence collection, etc. as needed
Case building with other CSS’s (across district boundaries) with the objective of tracking & identifying repeat offenders and addressing store safety issues impacting the market
Lead Store Safety Partnership Meetings with Law Enforcement for assigned stores
Interact with multiple levels of retailers Operations and AP/LP Leadership on a continuous basis
Provide in-person training on our technology platform
Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment
Assists leadership in implementation and rollouts of special projects as needed Strong computer skills to include, but not limited to, Microsoft Word, Excel, PowerPoint, Outlook/Email
Qualification
Required
Associate degree, and/or a minimum of one year of retail customer service experience
Self-driving work ethic with a focus on precision, and details
Must have a dynamic, high-energy personality and passion to serve clients that creates a positive impact in the community while improving store safety
Excellent presentation and communication skills
Enjoys working with others
Energized by change and variety
Able to build partnerships
Role requires being able to spend majority of workday standing/on your feet
Dependable transportation required
Valid Driver License required
Must successfully obtain the ALTO reimbursed Loss Prevention Qualified (LPQ) certification within the first year of employment
Preferred
Loss Prevention / Asset Protection/ Investigative experience is of value but not required
Benefits
100% coverage for Employee’s Medical, Dental, and Vision
Retirement Savings – 401K plus employer matching
Short and Long Term Disability
Life Insurance
Generous vacation, holidays, and family leave benefits
Mobile phone reimbursement plan
Mileage reimbursement per IRS guidelines
Work from Home Reimbursement
Innovative work environment in a multinational company
Company
ALTO USA
ALTO is an asset protection solution powered by a network that drives deterrence and ensures accountability for crimes.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Cristián López Díaz
Chief Executive Officer
Rhett Asher
Senior Vice President, Partnership Development
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