bet365 · 7 hours ago
Senior Windows End User Technology Engineer
Denver, CO
Full-time
Onsite
Senior Level
$90K/yr - $120K/yrbet365 is one of the world's leading online gambling companies, known for revolutionizing the industry since 2000. As a Senior End User Technology Engineer, you will leverage your technical expertise to deliver innovative solutions and provide exceptional end user support, ensuring the operational integrity and security of the desktop infrastructure.
GamblingLeisure
Responsibilities
Lead the design, configuration, and management of desktop infrastructure, both on-premise and in the cloud
Provide 3rd-line maintenance and support for a global desktop infrastructure, keeping endpoints up-to-date and addressing vulnerabilities, security risks, and identifying future technology opportunities
Actively engage with end users through face-to-face interactions, demonstrating a commitment to delivering exceptional service
Drive project work using structured methodologies, providing regular updates, and mentoring team members
Oversee escalated technical issues, ensuring prompt service restoration and ongoing team development
Lead the troubleshoot and resolution of complex technical issues, providing guidance to engineers and ensuring quick resolution
Mentor and support team members by identifying knowledge gaps and providing ongoing training and development opportunities
Collaborate with cross-functional teams to drive continuous improvement in end user infrastructure management processes
Develop, maintain, and improve internal Knowledge in Jira, ensuring they are up-to-date and easily accessible for the team
Oversee and manage the technical escalation process, ensuring timely and effective issue resolution
Identify opportunities for automation and process optimization, mentoring the team in implementing solutions
Ensure adherence to service level agreements (SLAs) and operational procedures while fostering a culture of continuous learning and improvement
Manage and support end user technology platforms including deployment, security, device management and application packaging
Produce all technical documentation associated with each platform and service such as HLD, LLDs and TDGs
Incorporate continual rollouts, upgrades and removals of applications ensuring the business remains compliant and secure
Qualification
Required
Extensive experience with desktop infrastructure management with proficiency in troubleshooting and resolving complex 3rd-line technical issues
Strong expertise in Group Policy Object (GPO) management and troubleshooting
Ability to manage and support endpoint tools and services such as Microsoft Endpoint Manager (MECM), SCCM, Intune and Azure
Knowledge of application packaging tooling Master Packager, Admin Studio, PSADT and Orca
Strong leadership skills with experience with managing and delivering projects at scale, large scale application roll outs, upgrade and removals end to end
Exposure to PowerShell Universal, Grafana and Splunk
Enhanced knowledge of security principles and experience using WSUS, AutoPatch, Ivanti and Patch My PC
Excellent communication and attention to detail, capable of conveying technical information to non-technical stakeholders
A proactive approach to identifying, mitigating, and resolving risks across desktop environments
Company
bet365
Bet365 is an online gambling company that offers comprehensive in-play services for its clients.
Founded in 2001
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Stefano Nova
Chief Executive Officer - Marketing Malta
Recent News
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2026-01-19
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