JPS Tech Solutions · 7 hours ago
ServiceNow ITSM
San Jose, CA
Full-time
Onsite
Senior Level, Lead/Staff
12+ years expJPS Tech Solutions is seeking a highly experienced ServiceNow ITSM professional with extensive IT experience to lead the design, implementation, and support of ServiceNow ITSM and ITOM solutions. The role focuses on Discovery, CMDB, Service Mapping, and CSDM alignment, ensuring accurate service visibility and operational excellence across cloud and on-prem environments.
Information TechnologyIT InfrastructureSoftware Engineering
No H1B
Responsibilities
Design, implement, and support ServiceNow ITSM, ITOM Discovery, CMDB, and Service Mapping
Lead CMDB and CSDM framework implementation, ensuring data accuracy and governance
Deploy and manage ServiceNow Discovery across on-prem, AWS, and Azure environments
Create and enhance custom discovery patterns for complex and non-standard environments
Implement and maintain service mapping for infrastructure and application services
Develop custom ServiceNow applications, modules, workflows, and automations
Build and maintain REST API integrations with third-party tools (Intune, SCCM, Tanium, Qualys, VMware, etc.)
Develop ServiceNow components including:
Business Rules, Client Scripts, Script Includes
UI Policies, UI Actions, UI Pages, UI Macros
Flow Designer, Workflows, Security Rules
Implement ServiceNow orchestration to automate IT operations
Create and maintain custom reports, dashboards, and visualizations
Utilize Performance Analytics for operational insights and continuous improvement
Collaborate with infrastructure, network, cloud, and application teams
Troubleshoot complex platform issues and provide long-term solutions
Ensure solutions align with ITIL best practices
Qualification
Required
12+ years of overall IT experience
10+ years of hands-on experience with ServiceNow ITSM and ITOM
Proven experience with Discovery, CMDB, Service Mapping, and CSDM
Strong experience integrating ServiceNow with AWS and Azure
Deep knowledge of ServiceNow data model, tables, and relationships
Strong experience developing with ServiceNow APIs, Flow Designer, Workflows
UI Pages, UI Macros, UI Scripts, UI Actions
Business Rules, Client Scripts, Script Includes
Proficiency in JavaScript and AngularJS
Experience with scripting languages such as Perl and PowerShell
Strong understanding of network, infrastructure, and application architectures
Experience with REST API integrations and third-party tools
Familiarity with ServiceNow Performance Analytics
Preferred
Experience with .NET development and SQL Server is a plus
Company
JPS Tech Solutions
JPS Tech Solutions offers software engineering, cloud, mobile development, and IT infrastructure solutions.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase