S&T Bank · 6 hours ago
Director of Consumer Banking Support Services
Squirrel Hill
Full-time
Hybrid
Senior Level, Lead/Staff
$95K/yr - $284K/yrS&T Bank is seeking a Director of Consumer Banking Support Services to lead strategic operations and risk initiatives for the Consumer Bank. The role focuses on enhancing client experience, reducing risk, and improving operational efficiency while collaborating with various stakeholders to ensure alignment with the Bank's objectives.
BankingFinancial ServicesWealth Management
Responsibilities
Identify/mitigate risks, provide oversight and guidance on operational assessments, process improvements and change management initiatives
Lead and support remediation efforts related to audit findings, risk assessments and regulatory requirements
Work closely with Consumer Bank line of business leaders and collaborate with vertical partners including the Director of Customer Experience, Audit, Financial Intelligence Group, Compliance, General Counsel, Risk Management, Vendor Risk, Information Technology, and Information Security to appropriately mitigate risk and create operational efficiencies
Identify emerging risks and threats to develop preventative measures to reduce and transfer risk. If there is a level of risk acceptance, appropriately document the relevant factors and ensure input from the risk advisors; and periodically monitor
Implement practices related to risk management strategies, employee procedure oversight and employee training
Partner with vertical risk managers to stay current on the changing regulatory environment and provide insight into potential impacts. Engage with LOB leaders to drive successful regulatory changes
Provide guidance to Consumer Banking line of businesses to approach, and develop appropriate action plans leveraging Enterprise Risk Methodology and Standards
Develop executive-level reporting and insights for senior management and board committees, translating complex risk and operational data into clear, actionable recommendations
Success metrics determined through the reduction in audit findings, regulatory exam results, partnership in reduction of risk tied to client experience compliance issues, limiting operational losses, timeliness to issue remediation concerns, while helping the LOB leaders to drive revenue growth
Lead change control efforts at the process level to ensure impacts are appropriately assessed, documented, and implemented
Supports the Consumer Banking divisions: Lead and support the Retail Operations group to maintain operational effectiveness and enhance operational functions through training, coaching and collaboration. Ensures efficient operations, quality customer service and operation of branch offices in an effective and profitable manner in accordance with the Bank’s policies and procedures
Supports business continuity and operational resiliency planning for Consumer Banking division, including incident response, testing and post-event reviews
Helps to coordinate, develop, and implement various policies and procedures within the consumer banking divisions to ensure compliance with regulations
Support lines of business within Consumer Banking around risk management initiatives as necessary
Contribute to strategic initiatives including branch operations changes, system enhancements, and business process improvements
Leads and directs the Retail Operations team and business risk control manager
Supports the Chief Consumer and Business Banking Officer with operational needs, including monitoring the internal issues management tracking, participating in, and building presentations for internal committees, board committees, and quarterly business reviews
Provides additional support with branch openings/closings, conversions, branch hour changes and emergency notifications
Provides support and coordination to the Bank’s Deposit Exception Pricing Program
Provides support and coordination in Fair Lending projects and initiatives
Acts as the Line of Business liaison between the Consumer Banking and Audit, Financial Intelligence, Compliance and CRA
Represents the Consumer Banking Division through committee participation including Deposit Rate Committee, Compliance Committee, CRA & Fair Lending Compliance Committee, Data Governance, Fiduciary Committee, SOX Committee, ERMC and Business Continuity
Manages vendor relationships for the Consumer Banking Division including but not limited to: Pinnacle, Evergreen Insurance and Brand Ambassador
Assist with strategic planning as it relates to the vendor relationships to enable growth and drive results
Develop and maintain relationships with the vendor product managers and representatives
Provides support and coordination to the Bank’s Educational Improvement Tax Credit Program (EITC) as necessary
Maintains a good working relationship with all bank employees. Demonstrates the ability to work independently. Works as a team player to contribute to the success of the department and in turn the organization
Assumes additional duties as required
Qualification
Required
Lead and support strategic operations and risk initiatives for the Consumer Bank, with a focus on enhancing client experience, reducing risk, and improving operational efficiency
Work closely with the Chief Consumer and Business Banking Officer and serve as senior partner to Consumer Bank leadership, providing guidance on operational risk management, regulatory compliance, and change initiatives
Act as a key liaison across business lines, risk, audit, compliance, and external partners to ensure alignment with the Bank's risk appetite and strategic objectives
Identify/mitigate risks, provide oversight and guidance on operational assessments, process improvements and change management initiatives
Lead and support remediation efforts related to audit findings, risk assessments and regulatory requirements
Work closely with Consumer Bank line of business leaders and collaborate with vertical partners including the Director of Customer Experience, Audit, Financial Intelligence Group, Compliance, General Counsel, Risk Management, Vendor Risk, Information Technology, and Information Security to appropriately mitigate risk and create operational efficiencies
Identify emerging risks and threats to develop preventative measures to reduce and transfer risk
Implement practices related to risk management strategies, employee procedure oversight and employee training
Partner with vertical risk managers to stay current on the changing regulatory environment and provide insight into potential impacts
Provide guidance to Consumer Banking line of businesses to approach, and develop appropriate action plans leveraging Enterprise Risk Methodology and Standards
Develop executive-level reporting and insights for senior management and board committees, translating complex risk and operational data into clear, actionable recommendations
Lead change control efforts at the process level to ensure impacts are appropriately assessed, documented, and implemented
Lead and support the Retail Operations group to maintain operational effectiveness and enhance operational functions through training, coaching and collaboration
Supports business continuity and operational resiliency planning for Consumer Banking division, including incident response, testing and post-event reviews
Helps to coordinate, develop, and implement various policies and procedures within the consumer banking divisions to ensure compliance with regulations
Support lines of business within Consumer Banking around risk management initiatives as necessary
Contribute to strategic initiatives including branch operations changes, system enhancements, and business process improvements
Leads and directs the Retail Operations team and business risk control manager
Supports the Chief Consumer and Business Banking Officer with operational needs, including monitoring the internal issues management tracking, participating in, and building presentations for internal committees, board committees, and quarterly business reviews
Provides additional support with branch openings/closings, conversions, branch hour changes and emergency notifications
Provides support and coordination to the Bank's Deposit Exception Pricing Program
Provides support and coordination in Fair Lending projects and initiatives
Acts as the Line of Business liaison between the Consumer Banking and Audit, Financial Intelligence, Compliance and CRA
Represents the Consumer Banking Division through committee participation including Deposit Rate Committee, Compliance Committee, CRA & Fair Lending Compliance Committee, Data Governance, Fiduciary Committee, SOX Committee, ERMC and Business Continuity
Manages vendor relationships for the Consumer Banking Division including but not limited to: Pinnacle, Evergreen Insurance and Brand Ambassador
Assists with strategic planning as it relates to the vendor relationships to enable growth and drive results
Develops and maintains relationships with the vendor product managers and representatives
Provides support and coordination to the Bank's Educational Improvement Tax Credit Program (EITC) as necessary
Maintains a good working relationship with all bank employees
Demonstrates the ability to work independently
Works as a team player to contribute to the success of the department and in turn the organization
Assumes additional duties as required
Company
S&T Bank
S&T Bank was founded in 1902 as “Savings & Trust Company of Indiana” with a single location in Indiana, Pennsylvania.
Founded in 1902
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1992-04-24IPO
Leadership Team
Chris McComish
Chief Executive Officer
Bill Kametz
Executive Vice President, Deputy Chief Credit Officer
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