Aroghia Group, LLC · 6 hours ago
Salesforce & Agentforce_Development Lead
NYC Metro Area
Contract
Onsite
Senior Level, Lead/Staff
8+ years expAroghia Group, LLC is seeking a Salesforce & Agentforce Development Lead to oversee the CTI workstream within their Salesforce program. This role involves technical design, development, and delivery of telephony integrations for Salesforce Service Cloud and Agentforce, while also providing leadership and coordination across the team.
ConsultingInformation TechnologyWeb DevelopmentWeb Hosting
Responsibilities
Own the CTI solution direction within Salesforce (Service Cloud/Agentforce), ensuring alignment with program objectives and non-functional requirements
Conduct design reviews, validate architecture artifacts, and drive decisions on build versus configuration
Collaborate with stakeholders to define scope, success metrics, and ensure traceability from requirements to production readiness
Design and implement Salesforce CTI capabilities, including Open CTI/Lightning Telephony, softphone configuration, screen-pop, click-to-dial, call logging, and omni-channel routing
Integrate Salesforce with telephony platforms such as Genesys, NICE/inContact, Amazon Connect, and Twilio using SIP/WebRTC and REST/event-driven APIs
Develop components using Apex, Lightning Web Components (LWC), SOQL/SOSL, and platform events for real-time call handling
Enforce secure coding standards and compliance with Financial Services regulations
Implement CI/CD pipelines, static code analysis, and automated testing frameworks
Ensure audit readiness and adherence to deployment gates
Lead and mentor a blended team of onshore and offshore developers and testers
Drive sprint planning, backlog management, and release readiness
Report progress, risks, and mitigation plans to program leadership
Qualification
Required
8–12 years of experience in Salesforce delivery, with 4–6 years focused on CTI for Service Cloud/Agentforce
Expertise in Apex, LWC, Omni-Channel, Open CTI, and telephony integrations with Genesys/NICE/Amazon Connect/Twilio
Strong understanding of security, performance, and compliance requirements in Financial Services
Salesforce certifications: Platform Developer I/II; Service Cloud Consultant preferred
Preferred
Familiarity with Agentforce, MIAW, and chatbot assist patterns
Experience with analytics integration (e.g., Tableau dashboards)
Knowledge of DevOps tools and secure SDLC practices
Company
Aroghia Group, LLC
Founded in 2001, the Aroghia Group is a nationwide information technology firm that provides cutting-edge IT services, solutions, and staff placements for clients ranging from startups to Fortune 500 companies.
11-50 employees
H1B Sponsorship
Aroghia Group, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Early StageLeadership Team
Vijay Gudiseva
President and CEO
Company data provided by crunchbase