ISO New England Inc. · 2 hours ago
Technical Training Specialist
Holyoke, MA
Full-time
Hybrid
Mid Level
$72K/yr - $123K/yr
4+ years expISO New England is the independent system operator responsible for ensuring the safe and reliable flow of electricity in our region and planning for the future of the electric grid. The Technical Training Specialist will design and develop asynchronous training experiences while overseeing vendor training offerings and maintaining technical learning paths for employees.
Energy
No H1B
Responsibilities
Design/develop asynchronous training across the instructional design process (needs assessment, scoping, design and development, implementation, and evaluation
Oversee externally designed/developed custom asynchronous training, including vendor contracting and ongoing relations, needs assessment and scoping, project management and vendor content review, training pilot execution, implementation, evaluation, and ongoing program maintenance
Oversee asynchronous vendor training offerings, to include vendor contracting and ongoing relations, program/content deployment and promotion, content curation and evaluation, and ongoing administration
Develop and maintain technical role-specific learning paths through assessment of role-specific task, skill, and knowledge needs, content curation, implementation, and evaluation
Apply strong project management and organizational skills to all learning projects to ensure on time deliverables of multiple complex and concurrent projects
Qualification
Required
Bachelor's degree (or equivalent experience) in instructional design, education, communications, technical field, or related discipline
4+ years of experience designing and delivering asynchronous learning solutions with measurable impact
Excellent communication and training design and development skills, with the ability to engage diverse audiences and influence content contributors and business partners
Strong track record of managing multiple complex projects simultaneously and delivering on time
Proficiency with Microsoft Suite (PowerPoint, Word, Outlook, Excel) and authoring and creative tools (e.g., Articulate Storyline, Articulate Rise, Articulate Review 360, Adobe Creative Cloud, etc.)
Demonstrated ability to mentor peers, improve team practices, and contribute to a culture of continuous improvement
Experience participating in technical projects and providing learning input
Preferred
Master's degree or professional certifications
Proficiency with collaboration platforms (e.g., Asana, SharePoint, LMS, etc.)
Experience curating role-specific learning paths
Benefits
Comprehensive health insurance (medical, dental and vision)
Flexible spending and health savings accounts
A 401(k) plan with generous employer contributions
A student debt benefit
Life and AD&D insurance
Disability insurance
Critical illness and hospital indemnity benefits
Paid time off
Paid leave
A wellness program
An employee assistance program
Other great company perks
Company
ISO New England Inc.
Keeping the power flowing reliably and at competitive prices to the homes, businesses, and industries across the six diverse states of New England is a complicated, demanding, and ever-evolving job.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Vamsi Chadalavada
Executive Vice President and Chief Operating Officer
Christine Sweeny
Human Resources Business Partner
Recent News
2026-01-09
Company data provided by crunchbase