Bass Pro Shops · 12 hours ago
Front Office Attendant
Ridgedale, MO (Big Cedar Lodge)
Full-time
Onsite
New Grad, Entry LevelBig Cedar Lodge is part of Bass Pro Shops, and they are seeking a Front Office Attendant responsible for delivering friendly and professional service to ensure guest satisfaction. The role includes greeting guests, handling registrations, managing bookings, and addressing guest concerns with empathy and efficiency.
E-CommerceHuntingRetail
Responsibilities
Greet guests and visitors with a professional, friendly demeanor which may include handling guest registration, room assignments, and payment processing. Will be offering assistance proactively and ensuring a welcoming environment while ensuring room and resort knowledge, accuracy, and speed in all transactions
Answer calls promptly and professionally. Routing calls and messages accurately to appropriate departments or individuals
Stay updated on company policies and offerings. Providing guests with accurate information about services, amenities, and local attractions
Handle guest complaints or concerns with empathy, efficiency, and a high level of confidentiality. Escalating issues when necessary while maintaining guest satisfaction
Maintains records, logs, and reports as required. Manage bookings, reservations, and occasionally cancellations by utilizing the company assigned software with confidence and ability to troubleshoot or escalate issues as needed
Uphold partnership across the company to streamline communications and seek to understand role impacts
Hold ownership of the Registration and affiliate desks for cleanliness and brand standards
All other duties as assigned
Qualification
Required
Minimum Degree Required: High School Diploma or Equivalent
Regularly walks, stands, and does computer work
Occasionally lifts up to 50 lbs
Seldom/Never sits
Writing - Communicating effectively in writing as appropriate for the needs of the audience
Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.)
Reading Comprehension - Understanding written sentences and paragraphs in work related documents
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences
Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology
Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of Front Office Attendant. The front office attendant will be required to stand for extended periods, frequently lift to 50 pounds and be able to work in all elements of the outdoor environment. The associate must be able to read write, speak, hear, and understand in the English language. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception
Performs tasks and duties under direct supervision, using well-defined policies and procedures. Work is reviewed by supervisor. Limited opportunity exists for exercising independent judgment and decision making
Preferred
previous hospitality experience is preferred but not required
Preferred Degree: High School Diploma or Equivalent
Benefits
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund
And more!
Company
Bass Pro Shops
Your Adventure Starts Here! Find gear for Fishing, Boating, Hunting, Camping, and much more at Bass Pro Shops. It is a sub-organization of Great American Outdoors Group.
Founded in 1972
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2015-02-10Series Unknown
Leadership Team
Gary Wissig
Sr. Director, Revenue & Business Intelligence
Recent News
2026-01-23
Talk Business & Politics
2026-01-22
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