Candescent · 1 month ago
End-User Services Specialist
US - Georgia - Atlanta Office
Full-time
Onsite
Entry, Mid Level
2+ years expCandescent is the leading cloud-based digital banking solutions provider for financial institutions. The End-User Services Specialist provides technical assistance and troubleshooting for hardware, software, and network issues across the organization, ensuring a seamless user experience and supporting IT operations.
BankingFinancial ServicesSaaS
Responsibilities
Deliver Level 1 and Level 2 support for desktops, laptops, mobile devices, and peripherals
Diagnose and resolve issues related to operating systems, applications, and connectivity
Manage service requests and incidents via ticketing systems (e.g., ServiceNow)
Support onboarding and offboarding processes, including device setup and account provisioning
Maintain and update knowledge base articles and documentation for common issues
Collaborate with infrastructure and security teams to ensure compliance with IT policies
Assist in deploying patches, updates, and software installations
Provide guidance and training to end users on best practices and new tools
Qualification
Required
Associate or Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
2–4 years in technical support or help desk roles
Strong knowledge of Windows and macOS environments, Office 365, and common enterprise applications
Familiarity with Active Directory, VPN, and remote support tools
Excellent problem-solving skills and ability to prioritize tasks in a fast-paced environment
Strong communication and customer service skills
Preferred
Experience with ITIL processes and ticketing systems
Exposure to cloud environments and SaaS applications
Basic understanding of networking and security principles
Company
Candescent
Candescent is a digital banking platform that offers online banking, account openings, and digital transaction services.
1001-5000 employees
H1B Sponsorship
Candescent has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
Funding
Current Stage
Late StageLeadership Team
Donald Chesnut
Chief Design Officer
Gareth Gaston
Chief Product Officer
Recent News
Company data provided by crunchbase