The Home Depot · 1 week ago
Field Director Services - Long Island
NEW YORK - VIRTUAL - NY01
Full-time
Onsite
Lead/Staff, Director/Executive
$120K/yr - $150K/yr
5+ years expThe Home Depot is a leading home improvement retailer, and they are seeking a Field Director Services to oversee and direct a team across a multi-district geographical services area. This role focuses on achieving profitability, enhancing customer experience, and ensuring compliance with safety regulations while leading a high-performing team.
E-CommerceHome and GardenHome DecorHome ImprovementRetail
Responsibilities
· 15% - Cross-Functional Collaboration - Regularly engages with and communicate initiatives to field leadership including RVPs, regional support teams, and DMs to ensure field connectivity
· 65% - Services Leadership - Responsible for achieving profitability for assigned geography by ensuring sales teams are meeting or exceeding targets for sales plans. Responsible for handling escalated customer issues in partnership with field leadership. Lead field associates to develop and reinforce selling and operational skills and desired behaviors through education, coaching, mentorship, and motivation. Analyze and interpret sales (ie, pipeline, conversion, gross/net/POS sales), financial (ie, installed revenue, gross margin, operating profit, EBIT) and operational (ie, cycle time, customer satisfaction, provider capacity, utilization and in-stock, safety, compliance) metrics across assigned services area. Identify opportunities and implement appropriate game plans for improvement. Ensure safety standards are in compliance with THD, state, and federal regulations. Execute Home Services strategy consistently across assigned services area to deliver growth, profitability, and an enhanced customer experience
· 20% - Talent Management - Optimize diverse talent through a demonstrated commitment to equal employment opportunity. Oversee talent decisions and retention strategies for a team of high-performing employees and hourly associates across a large geographical area
Qualification
Required
Must be eighteen years of age or older
Must be legally permitted to work in the United States
Demonstrated proficiency in predictive modeling, data mining and data analysis
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job
5 years of relevant professional work experience
5 years of minimum leadership experience
Preferred
Ability to draw accurate conclusions from financial documentation
Excellent written and verbal communication skills
Relevant professional experience in Home Services (with proven ability to influence business), Sales Operations, Sales Enablement, or Sales Training
Experience in a retail environment, home improvement industry or general construction industry
5+ years of relevant professional work experience
People management experience with multi-unit or geographically dispersed teams
Proven ability to drive strategy and change management through input, delivery, and implementation of initiatives
Experience adopting new technologies and applying to business applications
Experience evaluating and establishing strategies for multiple locations
Strong communication and interpersonal skills
Strong business and financial acumen
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job
5 years of preferred years of work experience
5 years of preferred leadership experience
Company
The Home Depot
The Home Depot is a retailer of hardware, consumer goods, and DIY supplies both online and offline while providing home delivery services.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2007-07-31Debt Financing
Leadership Team
Ted Decker
Chair, President and CEO
Chip Devine
Senior Vice President
Recent News
Mexico Business
2026-02-02
PR Newswire
2026-01-16
Company data provided by crunchbase