VXI Global Solutions · 8 hours ago
US Virtual - Customer Service Associate (Healthcare)
United States
Full-time
Remote
Entry Level
$17/hr - $17/hr
2+ years expVXI Global Solutions is a leading specialty pharmacy dedicated to supporting patients with complex and chronic health conditions. The Customer Service Associate will be the first point of contact for patients and prescribers, ensuring their needs are met with efficiency, professionalism, and empathy while providing top-tier support through various communication channels.
ConsultingInformation TechnologySoftware
Responsibilities
Provide top-tier support to patients and prescribers via inbound and outbound phone calls or web-based communication channels
Address a variety of inquiries, including:
Scheduling medication deliveries
Resolving billing, insurance, or account issues
Explaining patient benefits clearly and confidently
Tracking and updating order statuses
Collaborate with internal expert teams to deliver fast, effective resolutions to patient concerns
Handle a high volume of daily interactions (30–50 calls per day) with accuracy and compassion
Learn and master systems and procedures through a comprehensive paid training program
Meet key performance metrics, including productivity, quality, and patient satisfaction goals
Maintain professionalism and adaptability in a fast-paced virtual environment
Qualification
Required
High school diploma or equivalent required
2+ years in customer service (call center experience is a plus)
Proficiency in Microsoft Office Suite; ability to navigate and manage multiple systems simultaneously
Exceptional verbal and written communication skills; ability to convey information with clarity and empathy
Strong organizational and time-management abilities
A proactive, solutions-oriented mindset
Ability to adapt to diverse patient needs with professionalism
Reliable internet connectivity and a dedicated, distraction-free workspace
Availability to work within Contact Center hours
Attendance is critical—100% participation during the first 90 days of training is required
Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise
Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment
Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 10 Mbps downstream and 5 Mbps upstream
Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions
Tech-Savvy: Comfort with technology and ability to learn new systems quickly
Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment
Strong verbal and written communication skills, especially in a virtual setting
Ability to adapt to changing technologies and procedures while working remotely
Benefits
Company-Provided Equipment: All necessary equipment will be provided.
Comprehensive Benefits: Full health insurance package including medical, dental, and vision coverage.
Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
Generous Referral Program: Earn $20 per paycheck for every person you refer—and your referral earns it too! No limits on payouts.
Comprehensive Training: Paid training to ensure you are fully prepared for success.
Career Growth: Opportunities for career advancement and professional development within a leading healthcare provider.
Work-from-Home Convenience: Save time, and money, and reduce your environmental footprint.
Inclusive Culture: We are an Equal Opportunity Employer, including individuals with disabilities and veterans.
Company
VXI Global Solutions
VXI Global Solutions is a provider of business process and information technology outsourcing services.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-05-25Acquired
Leadership Team
David Zhou
Co-CEO
Frank Yao
President and Chief Commercial Officer
Recent News
2025-09-12
Research and Markets
2025-05-30
Company data provided by crunchbase