The Home Depot · 1 month ago
Sr Director, Pro Digital Experience
PENNANT PARK, ATLANTA - 9141
Full-time
Hybrid
Director/Executive
6+ years expThe Home Depot is seeking a Sr. Director Pro Digital Experience to provide strategic leadership across multiple critical business units. This role is responsible for driving operational excellence, leading cross-functional teams, and championing digital transformation initiatives.
E-CommerceHome and GardenHome DecorHome ImprovementRetail
Responsibilities
Review project plans for completeness and sustainability, socialize the implementation plans, including all aspects of change management and ensure the completeness and accuracy of projects and initiatives to confirm they are meeting realistic timelines
Review and approve Atlanta SSC projects and initiatives, participate as a key stakeholder in the SOAR process, and help determine project alignment with company strategy
Manage projects using a completed implementation package from SSC with milestones, metrics for success, training, and implementation timeline (i.e. Playbook)
Be key team member in project/initiative implementation planning
Provide project/initiative implementation feedback to Atlanta SSC project owners to help determine measurement against success criteria to facilitate continuous improvement
Provide regular guidance and direction to Regional Operations Managers (ROMs), as well as weekly communications to Ps and RVPs, at minimum
Serve as liaison between SSC, field leadership and stores
Attend all President's meetings as a team member to ensure all operational projects are aligned and integrated with all other functional rollouts. Attend all operational conference calls as a team member. Present updates on all active projects
Qualification
Required
Must be eighteen years of age or older
Must be legally permitted to work in the United States
6 years of work experience
Preferred
10+ years leading large-scale B2B digital/eCommerce customer experience programs across web and app, with end‑to‑end product ownership and outcome accountability
Proven general management experience overseeing multi‑disciplinary teams (product, design, engineering, analytics, marketing) and partnering cross‑functionally to deliver complex initiatives at enterprise scale
Demonstrated ability to develop compelling business cases that translate customer, competitive, and associate insights into strategy, measurable outcomes, and sustained value creation
Strong financial acumen; able to interpret financial documentation, set goals, manage budgets, and draw accurate conclusions to inform decisions and trade‑offs
Expertise in the Pro/contractor segment and B2B digital experience, including account management, quoting/ordering flows, and digital sales enablement; experience aligning store, outside sales, merchant, and technology partners
Advanced stakeholder skills: negotiates priorities, resolves conflicts, and builds trust across diverse teams and external partners; excels in executive‑level written and verbal communication and in conveying complex concepts to varied audiences
Fluency in data‑driven decision‑making and experimentation; hands‑on experience with Tableau (or similar BI tools) and modern analytics approaches (e.g., causal inference, generative AI applications for CX)
Strong presentation and productivity tool skills (Microsoft Office Suite and presentation software); ability to craft clear narratives and visualizations that drive alignment and action
Track record of setting vision and roadmaps, cultivating innovation, and driving results; consistently demonstrates strategic mindset, customer focus, and tech savvy
Proven capability to attract, develop, and retain top talent; builds effective, inclusive teams and culture through coaching, feedback, and engagement
Familiarity with UX/CX best practices, design systems, and design‑ops; partners effectively with PX/UX leadership to embed customer‑centric design into product delivery
Bachelor's degree or equivalent practical experience; advanced degree (MBA or related) preferred
Company
The Home Depot
The Home Depot is a retailer of hardware, consumer goods, and DIY supplies both online and offline while providing home delivery services.
10001+ employees
H1B Sponsorship
The Home Depot has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (67)
2023 (32)
2022 (66)
2021 (62)
2020 (33)
Funding
Current Stage
Late StageTotal Funding
unknown2007-07-31Debt Financing
Leadership Team
Ted Decker
Chair, President and CEO
Chip Devine
Senior Vice President
Recent News
2026-02-06
Mexico Business
2026-02-02
Company data provided by crunchbase