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Palo Alto Networks · 1 week ago

Order Operations Analyst, Order Management

Office - USA - TX

Full-time

Onsite

Senior Level

$88K/yr - $143K/yr

5+ years exp

Palo Alto Networks is a cybersecurity company focused on protecting the digital way of life. The Order Operations Analyst will ensure the accurate and timely processing of customer purchase orders, collaborating with various teams to manage the booking, fulfillment, and tracking of orders in the ERP system.

Agentic AICloud SecurityCyber SecurityNetwork SecuritySecurity

Growth Opportunities

No H1B

Responsibilities

Review and manage purchase orders from Palo Alto Networks distributors and resellers across regions (EMEA, JAPAC, NAM), ensuring they align with approved quotes, contract terms and revenue recognition policies

Process a high volume of sales orders, ensuring precise accuracy in entering data into the CRM (Salesforce) and cross-checking with the ERP system (SAP)

Collaborate with sales teams, distributors, deal desk, and sales ops to resolve order-related issues, pricing matters and escalations

Track and communicate order status, shipment details, and delivery updates to both internal and external stakeholders, ensuring customer concerns are addressed efficiently

Ensure all purchase orders meet company compliance, licensing terms, and are being placed by authorized channel partners

Liaise with the trade, backlog management, and logistics teams to provide accurate shipment and compliance documentation, maintaining order integrity throughout the process

Participate in key initiatives and projects that drive process improvements and support team and company goals

Qualification

ERP systemsCRM platformsOrder managementData analysisMicrosoft ExcelCommunication skillsFlexibilityAdaptability

Required

At least 5 years of experience in sales operations, order management, logistics or order fulfillment, with a focus on both hardware and software orders

Strong knowledge of ERP systems (e.g., SAP, Oracle, Netsuite), CRM platforms (Salesforce preferred), and a solid understanding of general order fulfillment, revenue recognition and shipping practices

Experience with Google Suite and Microsoft Excel (including pivot tables) is highly desirable

Demonstrated ability to manage multiple tasks, prioritize effectively, and meet tight deadlines in a fast-paced environment

Exceptional communication skills, both written and verbal, with the ability to work effectively with cross-functional teams and external partners

Flexible and adaptable, willing to work extended hours during peak periods, and open to learning new systems and processes as the business evolves

Preferred

Experience with Tableau and AI tools for data analysis and visualization is a plus

Experience with user acceptance testing on a variety of projects working with cross-functional teams is a plus

Benefits

Restricted stock units

Bonus

Company

Palo Alto Networks

Glassdoor4.1

Palo Alto Networks is a cybersecurity company that offers cybersecurity solutions for organizations.

Founded in 2005

Santa Clara, California, USA

10001+ employees

http://www.paloaltonetworks.com

Funding

Current Stage

Public Company

Total Funding

$65M

Key Investors

Icon VenturesLehman HoldingsGlobespan Capital Partners

2012-07-20IPO

2008-11-03Series C· $10M

2008-08-18Series C· $27M

Leadership Team

Helmut Reisinger

CEO EMEA

Nikesh Arora

Chairman CEO

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Company data provided by crunchbase