ASU Gammage · 1 week ago
Network Operations Center Analyst Associate
Campus: Tempe
Full-time
Hybrid
Entry Level
$49K/yr - $49K/yr
1+ years expArizona State University (ASU) is the largest state university and has been recognized as the most innovative university by US News and World Report. The Network Operations Center Analyst Associate role is critical for monitoring ASU’s critical systems, coordinating incident responses, and ensuring performance monitoring in a fast-paced operations center environment.
ArtLeasingPerforming ArtsTheatre
Responsibilities
This role participates in an on-call rotation and may act as Incident Commander during major events
Responsibilities include monitoring systems, applications, network infrastructure, and cloud services for outages or degradation, and assisting in troubleshooting and resolution efforts
Analysts also support batch job monitoring, maintain clear communication with stakeholders, and collaborate with teams such as Network Engineering and Field Services to escalate and resolve incidents
The position oversees service desk functions, including incident management, service requests, and change coordination, while delivering timely updates and high-quality customer support
Analysts generate both automated and ad-hoc service reports and are expected to contribute to documentation, including SOPs and incident records. Strong communication and technical writing skills are essential to translate complex technical issues for non-technical audiences
Take responsibility for fostering culture, advancing our values, and championing engagement in all its forms – collaborating across our teams as well as participating in ET/ASU events and programs
Leverage AI in routine tasks and contribute ideas for using AI to improve the unit’s efficiency and overall performance
Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms
Collaborate across teams and actively participate in ET/ASU events and programs
Qualification
Required
Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved
Preferred
At least 1 year of experience in an IT support or desktop/endpoint support role
Familiarity with ITIL practices and change management processes
Experience working in a NOC, SOC, or other 24x7 operational support environment
Knowledge of ServiceNow or similar enterprise ITSM platforms
Exposure to monitoring and alerting systems such as LogicMonitor, DataDog, or Nagios
Basic understanding of network protocols and infrastructure (e.g., TCP/IP, DNS, DHCP, SNMP, VLANs, VPN); experience with Cisco or Juniper platforms is a plus
Experience supporting environmental and power monitoring systems in enterprise environments
Ability to follow escalation protocols and service-level agreements (SLAs) in a structured operations setting
Strong written and verbal communication skills, including participation in incident communications and post-incident reporting
Demonstrated commitment to fostering a values-led, inclusive, and psychologically safe team culture; supports sustainability and institutional initiatives
Demonstrated ability to model empathy, compassion, and emotional intelligence
Experience in a values-driven organization with a strong commitment to inclusion and belonging
Ability to cultivate a psychologically safe environment where all team members can thrive
Capacity to inspire and drive meaningful change in individual, institutional, and corporate behaviors to support a more sustainable environment
Commitment to leading by example through effective communication, active participation, and advocacy for the institution's sustainability programs
Benefits
Flexibility. Our flexible work environment allows employees to explore opportunities with their supervisor beyond the traditional work schedule.
World-class, low cost education. Our professional development is built in! ET encourages staff to seek additional certificates and degrees via ASU’s top ranked programs with major tuition breaks.
Company
ASU Gammage
ASU Gammage is among the largest university-based presenters of performing arts within Arizona State University.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase