Amynta Group · 1 month ago
Customer Service Representative III
Baltimore
Full-time
Onsite
Entry, Mid Level
$19/hr - $19/hr
2+ years expAmynta Group is seeking a Customer Service Representative III to join their team. The role involves handling incoming calls, assisting callers with the company’s programs, and managing various title transactions while providing excellent customer service.
Insurance
Responsibilities
Receives incoming calls from customers, vendors, merchants, and service companies and resolve issues regarding specific products, terms and conditions, service calls, and general questions
Handles our customers’ first report of claims
Ability to listen and respond appropriately and professionally to calls and emails regard title issues and inquiries
Ability to interact appropriately with client contacts, auto dealers, DMV representatives to resolve questions or customer service issues
Ability to maintain various client requirements and act accordingly for multiple clients at one time
Complete various title transactions within the full title management scope (releases, pulls, corrections, duplicates, etc.)
Review account and title histories and provide thorough, accurate updates to clients including title status, password resets, billing questions
Work exception accounts and reporting, determine root cause and take appropriate actions for resolution based off client/scenario/timing
Ability to look deeper into an account or issue and identify potential system or process issues
Processes repossession applications and affidavits and ships applications to the DMV or Tag Agent to obtain a repossession title
Qualification
Required
HS Diploma or General Education Degree. (GED)
2-4 years' Call Center Rep experience a must
Excellent written and verbal communication skills
Strong attention to detail
Strong listening and reading comprehension skills to handle incoming inquiries
Ability to analyze data and present recommendations based on outcomes of analysis
Strong work ethic and excellent time management skills
Strong interpersonal skills and ability to work well with people throughout the organization
Willingness to maintain a professional appearance and provide a positive company image
Willingness to work non-traditional shifts which meet the needs of the team and company
Ability to perform under minimal supervision
Accurate keyboarding skills
Benefits
Medical, dental, and vision insurance
401(k) participation
Paid time off
Holiday pay
Company
Amynta Group
The Amynta Group is an industry leading team of warranty and specialty risk companies as well as managing general agents.
1001-5000 employees
H1B Sponsorship
Amynta Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (9)
2022 (1)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Robert Giammarco
Chairman & CEO
Erin Mulloy
EVP and CFO
Recent News
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