Intercom · 7 hours ago
Benefits and Leave Analyst
San Francisco, California
Full-time
Hybrid
Mid Level
$158K/yr - $201K/yr
4+ years expIntercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. The Benefits & Leaves Specialist is responsible for administering global leaves and benefits programs while ensuring they are easy to understand and genuinely helpful for employees.
CRMMarketing AutomationSaaSSales Automation
Responsibilities
Act as a primary Tier 2 point of contact for benefits and leave-related questions, ensuring a thoughtful and high-quality experience for employees, managers, and People partners
Responsible for administering end-to-end global leave of absence programs (including income protection and long term disability cases) by ensuring accurate tracking, pay coordination, and smooth return-to-work experiences
Manage global workplace accommodation cases, partnering with HRBPs, Legal, and Workplace teams to run compliant, interactive accommodation and occupational health processes
Help employees and managers understand how benefits, leaves, and accommodations work through clear guidance, documentation, and occasional enablement sessions
Partner closely with Senior Benefits Program Manager, People Ops, brokers, carriers, Payroll, Legal, HR Business Partners, and government agencies to ensure benefits and leaves programs run smoothly and remain compliant
Serve as a Workday benefits and absence module administrator, supporting day-to-day transactions and process improvements
Support US Open Enrollment, benefits renewals, and other global benefits events
Maintain clear, up-to-date employee-facing benefits documentation and help ensure information is easy to find and understand
Produce benefits reports and audits to ensure enrollments, coverage, invoices, and payroll deductions are accurate and processed timely
Track trends and recurring issues across benefits, leaves, and accommodations, and surface insights and recommendations to improve programs and employee experience
Identify opportunities to improve benefits and leave administration through automation, self-service, and better documentation
Support the rollout of new or updated benefits, leaves, and accommodations programs, helping ensure changes are communicated clearly and adopted smoothly
Support additional projects and initiatives across the global benefits and leaves space as needed
Qualification
Required
4+ years experience in HR Operations with at least 2+ years focused on benefits and leave administration, ideally in a tech or high-growth environment
Experience administering complex leave programs and handling sensitive employee cases with care and discretion
Strong attention to detail and a high bar for accuracy
Clear, empathetic written and verbal communication skills
Sound judgment and the ability to manage multiple priorities in a fast-paced, evolving environment
Strong Excel skills, with experience using spreadsheets for reporting, audits, and reconciliations
Experience working in Workday (required)
A team player with a strong sense of ownership and a practical “get things done” mindset
A Bachelor degree or equivalent from an accredited university is required
Preferred
Experience administering leave of absences across multiple US states
Experience supporting benefits and leaves across multiple regions (e.g., US, EMEA, APAC)
Familiarity with scaling People programs in a fast-growing company
Benefits
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!
Company
Intercom
Intercom is a software company that creates modern customer service software that redefines how businesses support their customers.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$240MKey Investors
Kleiner PerkinsIndex VenturesICONIQ Growth
2018-03-27Series D· $125M
2016-04-07Series C· $50M
2015-08-26Series C· $35M
Leadership Team
Eoghan McCabe
CEO, Chairman, and Co-founder
Ciaran Lee
Co-Founder
Recent News
2025-10-31
Company data provided by crunchbase