Service Delivery Manager jobs in United States
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Kapsch Group · 11 hours ago

Service Delivery Manager

positionAustin, TX
timeFull-time
remoteOnsite
senioritySenior Level
date7+ years exp

Kapsch Group is a successful global technology company specializing in Intelligent Transportation Systems. The Service Delivery Manager will oversee the management and delivery of Operations and Maintenance services for North American customers, ensuring compliance with contractual obligations and driving service performance for customer satisfaction.

Information and Communications Technology (ICT)Information ServicesIntelligent SystemsSmart CitiesTelecommunicationsTransportation
badNo H1Bnote

Responsibilities

Drive and manage service delivery performance to ensure continuous improvement and customer satisfaction
Supervise internal teams and external service providers to meet SLAs and KPIs
Maintain strong customer relationships—conduct regular meetings, monitor performance, and respond to requests promptly
Collaborate with governance, finance, sales, and application teams to achieve business objectives
Lead end-to-end service delivery processes and ensure contractual deliverables are met
Address customer concerns in partnership with sales, pre-sales, and product support teams
Monitor and report SLAs and KPIs; prepare monthly performance reports for internal and client meetings
Service Partner Management and manage third-party service suppliers to deliver support and maintenance services in line with contractual obligations
Oversee financial performance, budgeting, forecasting, and demand planning for service delivery
Participate in contractual negotiations and tender procedures

Qualification

Tolling project managementClient relationship managementProjectProgram managementContract managementRisk managementTechnical understanding of ITSVendor managementAnalytical skillsStakeholder engagementCustomer-centric mindsetCommunication skillsNegotiation skills

Required

7+ years of experience managing Tolling projects, ITS and/or large-scale Back Office
Proven ability to manage client relationships and multiple stakeholders
Expertise in project and program management for complex, multi-stakeholder environments
Contract management knowledge, including SLAs and KPIs
Risk management and problem-solving capabilities
Excellent communication, negotiation, and stakeholder engagement skills
Technical understanding of ITS systems and Tolling operations
Vendor and supplier management experience
Analytical and reporting skills for performance metrics and dashboards
Customer-centric mindset with a focus on service excellence

Benefits

Paid time off
401(k)
No-cost medical insurance option for employee
Low-cost for eligible dependents

Company

Kapsch Group

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Kapsch Group is a global technology company that offers intelligent transportation systems, information, and communication services
dateFounded in 1892
location
Vienna, Wien, AUT
people-size5001-10000 employees
web-link
https://www.kapsch.net/

Funding

Current Stage
Late Stage
Total Funding
$0.31M
2010-12-08Grant· $0.31M

Leadership Team

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Kari Kapsch
Chief Operating Officer

Recent News

Morningstar.com
Kapsch TrafficCom Expands New York Traffic Management Role With Two New Contracts, Enhancing Driver Safety
2026-01-22
EuropaWire
Kapsch TrafficCom Expands Multi-Lane Free Flow Tolling Deployment on Greece’s Patras–Pyrgos Motorway
2026-01-21
EuropaWire
Bulgaria Awards EUR 50 Million Nationwide Tolling Operations Contract to Kapsch TrafficCom
2026-01-14
Company data provided by crunchbase