CollisionRight · 3 days ago
Senior Centralized Operations Specialist
United States
Full-time
Remote
Mid, Senior Level
3+ years expCollisionRight is seeking a Senior Centralized Operations Specialist who plays a critical role in optimizing shop operations. This position involves ensuring the accuracy of repair orders, enhancing estimate precision, and driving revenue growth, while collaborating across departments to maximize efficiency and compliance with insurance guidelines.
Automotive
Responsibilities
Ability to complete a detailed review of estimate accuracy in shop RO’s
Provide coaching to shop teammates on estimates and areas of opportunity in order to drive efficiency gains
Assist teammates to modify repair orders to ensure compliance
Extensive knowledge of insurance DRP related guidelines and scorecard metrics increasing overall performance
Ensure RO is complete, accurate, and follows all insurance DRP guidelines, standard operating procedures, and regulatory compliance
Exercise and execute independent judgement with respect to significant matters such as the closing of files directly related to budgetary impact
Ensure parts invoices are posted within the estimating platform – make corrections as necessary and ensure included labor is correct
Identify, document and report errors to increase the quality of future files
Assist with coaching employees on identifying training needs in order to close the file within 48 hours of vehicle delivery
Review vehicle scanning compliance and other ways to collect additional revenue
Qualification
Required
High School Diploma or equivalent required
Valid driver's license and a clean driving record
3-4 years of experience in the auto body/collision repair industry required
Strong background in file management within the collision repair industry, with a proven track record of quality performance
Advanced proficiency in CCC One and a thorough understanding of insurance DRP processes and payment requirements
Strong knowledge of insurance procedures, industry regulations, and standard repair guidelines
Ability to build partnerships and collaborate effectively with shop teams to enhance operational efficiency
Excellent verbal communication skills, with the ability to train and coach teams in a fast-paced environment
Ability to analyze complex repair files and make strategic recommendations to optimize profitability
Willingness to adapt to changing operational needs and contribute to a high-performance team environment
Company
CollisionRight
CollisionRight is a leading regional provider of auto body collision repair services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
CenterOak Partners
2024-01-30Acquired
2023-03-01Debt Financing
2020-11-17Private Equity
Leadership Team
Kevin Burnett
Chief Operating Officer
Recent News
2024-04-07
Automotive News
2024-04-07
Company data provided by crunchbase