Nift · 9 hours ago
Client Success Manager
United States
Full-time
Remote
Senior Level
7+ years expNift is a performance marketing company that is seeking a Client Success Manager to join their Revenue team. This role involves managing and optimizing client campaigns while building strong relationships and providing strategic insights to enhance client success and drive account growth.
Business DevelopmentGiftLocal
Responsibilities
Identify and execute opportunities for upselling and cross-selling, crafting solutions / recommendations that enhance client results and experience
Proactively manage, monitor, and optimize client campaigns to drive performance, efficiency, full budget utilization and increases
Work closely with the Sales team and internal teams to identify and resolve product, policy, or process challenges that impact campaign performance
Lead onboarding calls, traffic creative assets, and set up new campaigns through Nift’s managed service platform for brands and advertisers
Set and manage expectations with clients while fostering strong, long-term partnerships
Collect, analyze, and present data to both internal and external stakeholders, ensuring performance insights are communicated clearly and effectively
Gain a deep understanding of each client’s business goals, industry landscape, and challenges. Leverage insights and data to craft compelling narratives and actionable campaign recommendations
Stay informed about industry trends, competitor strategies, and market shifts to provide clients with valuable insights and recommendations
Drive high levels of customer satisfaction and retention by delivering exceptional service, addressing issues promptly, and ensuring clients achieve their goals
Qualification
Required
Minimum of 7 years of account management and/or client success experience, with digital advertising
Prior experience launching, managing, nurturing, and scaling relationships with brands and advertisers
Subject matter expertise in PPC, CPA, CPC, and LTV models, supporting performance marketers with data-driven insights
Proven ability to scale and grow client budgets (Sales) while maintaining strong ROI
Strong ability to analyze and interpret client data to craft compelling performance stories
Advanced spreadsheet proficiency (pivot tables, formulas, data extraction, and reporting)
Brings a sense of urgency and ability to manage a high volume of business in a fast-paced environment
Excellent communication skills, attention to detail, and ability to build trust with cross-functional teams and manage stakeholder escalations effectively
Adaptability to frequent platform launches and improvements; eager to test new strategies and provide feedback
High bias to action, motivated with a strong work ethic, grit, integrity, and a can-do attitude
Preferred
A bachelor's degree in business, marketing, or a related field is preferred
Benefits
401K
Medical/Dental/Vision
Company equity
Flexible remote work
Unlimited Responsible PTO
Company
Nift
Nift helps businesses grow by rewarding users with personalized thank-you gifts—driving loyalty, discovery, and measurable results.
51-200 employees
H1B Sponsorship
Nift has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (2)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$19.5MKey Investors
Spark Capital
2018-03-30Series A· $16.5M
2016-05-16Seed· $3M
2015-05-01Seed
Leadership Team
E
Elery Pfeffer
CEO & Founder
Saket Mehta
Chief Revenue Officer (CRO)
Recent News
2026-01-14
Morningstar.com
2025-09-09
Company data provided by crunchbase