Uncommon James · 6 hours ago
Full-Time Sales Lead, Nashville
Nashville - Nashville, TN 37203
Full-time
Onsite
Mid, Senior Level
1+ years expUncommon James is a retail company looking for a Sales Lead to assist team leadership and oversee daily operations. The Sales Lead will ensure the sales team operates efficiently, meets sales objectives, and bridges communication between the sales team and higher management.
ApparelE-CommerceFashionJewelryRetail
Responsibilities
Ensure the team meets or exceeds sales targets and quotas. Regularly review sales performance metrics and KPIs. Align with ASM to understand daily plan numbers/quotas; encourage team selling behaviors and motivate selling on an hourly basis to ensure goals are met
Develop and implement effective sales strategies and techniques. Lead by example on selling behaviors and best practices
Inspire and motivate the sales team to achieve their best. Maintaining customers and selling as the highest priorities. Manage ongoing feedback to ensure associates are performing at a high level. Handle coaching as applicable; work with ASM to escalate patterns and monitor documentation
Conduct training sessions and continue to develop programs for the team. Ensure the sales team has the necessary tools and materials to succeed. Oversee and create engaging training games, activities, etc., to encourage ongoing development and product knowledge. Suggest contest ideas; work with ASM, Store Manager, and/or Director of Stores(DOS) to create motivating incentives for the teams
Oversee the daily activities of the sales team and provide guidance. Act as managing leader during opening, closing, and/or daily operations. Support daily operation tasks as assigned by the ASM or SM. Monitor Associates’ sales behaviors and ensure adherence to sales floor behavior expectations; coach as necessary. Suggest social media content ideas to DOS and Digital Content Manager; oversee social media recording process if the store customer flow is slow. Monitor Zoning Chart and Walkie adherence with ASM
Ensure the Time and Attendance Log is up-to-date; maintain open communication with ASM and SM regarding any attendance patterns
Identify areas for improvement in the sales process and assist in implementing changes
Continuously develop your own selling behavior/skills. Stay up to date on trending sales tactics. Remain knowledgeable about UJ products/policies to stay effective in your sales role
Engage with key customers and build strong relationships. Lead by example with associates to model UJ sales behaviors. Oversee associates’ customer interactions; coach and provide feedback to associates regarding customer interactions
Handle escalated customer complaints and issues to ensure customer satisfaction
Lead the sales floor operations and ensure all customers are being effectively serviced. Aim to complete the sale with prospective customers. Work with ASM to delegate operational tasks and maintain status updates of given tasks with ASM
Streamline and optimize the sales process for efficiency. Encourage selling strategies/goals; motivate associates to add-on items to up UPT/ADS
Lead and execute sales promotions and campaigns as delegated by ASM. Work with ASM on new launch preparation, promotion/sale marketing, and event preparation. Oversee visual standards and execution of promotions, new launches, etc
Coordinate the sales team's efforts during new product launches. Delegate and oversee new launch tasking to/with associates. Ensure any and all communication updates are disseminated across the team, including but not limited to, new launch updates, upcoming sale/promo info, new product info, floor assignments, etc
Qualification
Required
A high school diploma or equivalent is required
Several years of experience in retail, with at least one to two years in a supervisory or managerial role
Proven experience in leading, training, and developing a team
Strong background in sales and achieving sales targets
Exceptional customer service skills with a focus on creating a positive shopping experience
Excellent verbal and written communication skills to interact effectively with customers, staff, and senior management
Strong problem-solving skills and the ability to handle challenging situations with a calm and professional demeanor
Highly organized with the ability to multitask and prioritize responsibilities efficiently
Basic understanding of retail financials, including profit and loss statements, budgeting, and expense control
Proficient in using retail management software, point-of-sale systems, and Microsoft Office Suite
Strong leadership qualities with the ability to motivate and inspire a team
Willingness to work a flexible schedule, including weekends, holidays, and extended hours as needed
Keen attention to detail to ensure store standards and compliance with company policies
Reliable and punctual with a strong work ethic
Preferred
A bachelor's degree in business administration, retail management, or a related field
Company
Uncommon James
Uncommon James is an online shop that provides jewelry, home goods, children's clothing, apparel and accessories.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Matthew Wesseling
Chief Financial and Operating Officer
Recent News
Company data provided by crunchbase