KMRG, LLC · 15 hours ago
IT Service Desk Technician
Savannah, GA
Full-time
Onsite
Mid Level
4+ years expKMRG, LLC is seeking an experienced IT Service Desk Technician to support the U.S. Attorney’s Office Southern District of Georgia. The role involves providing IT customer support, troubleshooting, installing and configuring hardware and software, and ensuring the efficient operation of IT systems.
Information Technology & Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Assist in planning and delivering customer support services at the user interface
Provide IT customer service and support in troubleshooting, recovering, and resolving software/hardware problems
Assist users with login procedures to the network and other network applications
Install, configure, upgrade, and troubleshoot commonly used hardware and software systems within the organization
Set up and relocate video conference equipment
Provide technical support for teleconferences and distance learning activities
Perform server start-up and shutdown
Manage files, printers, and access privileges to directories, files, shared mailboxes, and calendars
Remove, relocate, and install computers, printers, and communication devices
Provide user training and assistance on various routine applications
Assist management and supervisors with various duties or projects as assigned
Provide interim and final reports that are well-written and effectively presented
Perform data analysis/reporting to include aggregating data into a format that is understandable
Create and maintain database files using automated systems
Qualification
Required
4 years of experience in administrative, professional, investigative, technical, or other work related to various fields
Proficiency in Microsoft Office software programs (e.g., Word, PowerPoint, Excel, and Outlook)
Ability to use, understand, and maintain directories, personnel lists, and other guides and references
Proficient in using a computer with a standard keyboard and additional function keys
Excellent written and oral communication skills
Problem solver and adaptable
Customer-oriented
2 years of completed college studies in the Computer/Management Information Systems field
U.S. citizenship required since this role supports the U.S. federal government
Travel is required
Preferred
Bachelor's degree preferred
Benefits
Competitive pay
Comprehensive benefits
Job stability and security
Company
KMRG, LLC
KMRG, LLC is a forward-thinking company that empowers public-sector leaders to embrace disruptive technologies and catalyze innovation, fuel progress, and shape a future-ready government.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase