Uber · 14 hours ago
Customer Success Implementation Lead, Uber for Business
New York, NY
Full-time
Onsite
Mid Level
$81K/yr - $90K/yr
3+ years expUber is looking for a sharp and highly motivated individual to join their team as a Customer Success Implementation Lead. In this role, you will work directly with Enterprise and Mid-Market customers to drive successful onboarding of new products, expand adoption of current solutions, and ensure long-term satisfaction and retention.
LogisticsMobile AppsRide SharingSoftwareTransportation
Responsibilities
Partner with existing customers to understand their evolving needs, business goals, and success metrics, and align implementation plans to support long-term value
Design and manage implementation strategies for new products and additional use cases, ensuring they integrate seamlessly with the customer's existing programs and workflows
Proactively identify opportunities to drive deeper adoption and engagement with current offerings through data insights, feedback loops, and best practices
Serve as a trusted advisor during key program launches or expansions, coordinating internal teams and customer stakeholders to deliver a smooth, timely, and effective rollout
Deliver tailored training and enablement to ensure customer teams are confident and successful through live sessions, scalable resources, or custom collateral
Oversee end-to-end technical setup, including account configuration, integrations (API/SFTP/Expense), and support for billing or reporting workflows
Collaborate closely with cross-functional teams (Sales, Product, Support, Marketing, and Finance) to ensure client feedback is acted on and the customer experience continuously improves
Identify and mitigate risks by anticipating challenges and developing action plans that prioritize customer retention and program growth
Qualification
Required
Bachelor's Degree
3+ years of experience in a client-facing role and/or project management
Preferred
Strong prioritization skills - able to manage your time effectively, prioritizing high-value clients, while working with multiple customers to deliver on goals and improve processes
Outstanding interpersonal skills, both written and verbal communication, and strong group facilitation skills
Outstanding organizational skills and the ability to balance your attention to detail with swift execution - we need to do things quickly and seamlessly
Speed, resourcefulness, and a go-getter attitude. Be agile and thrive when operating in new spaces and fast-paced environments
The drive to contribute to a positive team environment and collaborate by always sharing strategies with your peers
Tech-savviness. You'll be using multiple systems in your role, and Salesforce experience is a plus
Excellent communication and collaboration abilities
Strong analytical, organizational and problem-solving skills
Proficient in data analysis, interpreting results to drive meaningful conclusions
Experience in influencing stakeholders to drive decision-making
Benefits
Eligible to participate in Uber's bonus program
May be offered an equity award & other types of comp
Eligible for various benefits
Company
Uber
Uber develops, markets, and operates a ride-sharing mobile application that allows consumers to submit a trip request.
10001+ employees
H1B Sponsorship
Uber has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (830)
2024 (796)
2023 (684)
2022 (954)
2021 (750)
2020 (638)
Funding
Current Stage
Public CompanyTotal Funding
$35.56BKey Investors
William AckmanPayPalToyota Motor
2025-09-08Post Ipo Debt· $2.25B
2025-05-13Post Ipo Debt· $1B
2025-01-01Post Ipo Equity· $2.3B
Leadership Team
Dara Khosrowshahi
CEO
Prashanth Mahendra -Rajah
Chief Financial Officer
Recent News
2026-01-25
Hindu Business Line
2026-01-24
2026-01-24
Company data provided by crunchbase