TEKsystems · 5 hours ago
Customer Service Technical Support
United States
Contract
Remote
Entry Level
$18.50/hr - $18.50/hr
1+ years expTEKsystems is a leading provider of business and technology services, helping clients activate ideas and solutions. They are seeking a Customer Service Technical Support representative to provide first-call-resolution technical support to customers, ensuring a positive experience and troubleshooting various technical issues.
Information Technology
Responsibilities
Provide first-call-resolution technical support to customers via phone and email, delivering assistance across all products and issue types—regardless of complexity
Deliver professional, high‑quality customer service, ensuring a positive experience with every interaction
Troubleshoot, diagnose, and resolve issues related to software functionality, connectivity, and product performance
Participate in product testing, version updates, and rollout initiatives to support continuous improvement
Communicate technical issues and solutions clearly, concisely, and effectively to both technical and non‑technical users
Accurately document all customer interactions and problem resolutions within the CRM system
Demonstrate strong teamwork through knowledge sharing, brainstorming solutions with colleagues, and proactively communicating common issue resolutions across departments and locations
Qualification
Required
Provide first-call-resolution technical support to customers via phone and email, delivering assistance across all products and issue types—regardless of complexity
Deliver professional, high‑quality customer service, ensuring a positive experience with every interaction
Troubleshoot, diagnose, and resolve issues related to software functionality, connectivity, and product performance
Participate in product testing, version updates, and rollout initiatives to support continuous improvement
Communicate technical issues and solutions clearly, concisely, and effectively to both technical and non‑technical users
Accurately document all customer interactions and problem resolutions within the CRM system
Demonstrate strong teamwork through knowledge sharing, brainstorming solutions with colleagues, and proactively communicating common issue resolutions across departments and locations
Customer service oriented
Call center support
Technical troubleshooting
IT support / IT training
Computer hardware knowledge
Software installation & Windows navigation
Geek Squad or similar tech support experience
Customer service excellence
Call center experience
Computer and software troubleshooting
Technical problem-solving
Minimum 1 year of customer service experience (call center preferred)
Experience with help desk support or hands-on experience building computers
Strong verbal and written communication skills in English
Comfort navigating the Windows environment
Basic understanding of installation and troubleshooting for Windows-based applications
High school diploma required
Ability to give clear direction and guide customers through troubleshooting steps
Strong ability to explain technical concepts in simple, easy-to-understand terms
Patient, empathetic, and solution-oriented communication style
Preferred
Experience using command prompts (strong differentiator for top candidates)
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase