Vensure Employer Solutions · 6 hours ago
Customer Success Manager - AZ - On Site
Chandler, AZ
Full-time
Onsite
Senior Level
5+ years expVensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions. The Customer Success Manager will be responsible for building long-term relationships with enterprise customers, improving their experience, driving revenue opportunities, and ensuring success on the PrismHR platform.
Customer ServiceFinancial ServicesHuman ResourcesRisk Management
Responsibilities
Act as primary point of customer contact, driving strategic engagement, and fielding customer escalations as needed
Advocate for customers with internal partners to drive customer centric solutions
Advocate customer needs/issues cross-departmentally, and coordinate customer-specific activities with PrismHR's Sales, Support, Professional Services, and Product Delivery teams
Develop and maintain a strong relationships across the organization to understand the customer's business, including their goals, strategy, and challenges
Define key metrics and goals for success with customers; monitor and review progress or revise as needed
Anticipate customers needs, proactively reach out to discuss opportunities that may help customers achieve goals
Prepare and run regular customer meetings, including tactical routine success meetings, focused meetings, and strategic business reviews
Develop and implement a plan to provide proactive guidance/communication, i.e. outages, critical failures, etc
Coordinate demonstrations of products & services that fit customer needs
Develop project / resource plan for each assigned customer
Identify opportunities for follow on sales and/or training
Build a strong working knowledge of enterprise software products that make up the PrismHR ecosystem in order to consult with clients on solutions to business issues
Drive customer adoption of products and, over time, establish yourself as a trusted advisor through training and by establishing best practices
Communicate annual renewal with every assigned customer ensuring revenue retention
Monitors and maintains accurate "customer health" data and metrics
Provide timely documentation and reporting to senior management on assigned customer activity
Qualification
Required
Bachelor's degree or an equivalent combination of training and experience
5-10 years customer care experience with a focus on relationship building at the senior executive level
Strong knowledge of HRIS systems relating to payroll, benefits, and human resources
Presence to lead executive level meetings
Self-motivated and the ability to drive results cross-functionally
Strong business acumen and problem solving skills
Strong Sense of urgency
Strong written and verbal communication skills
Display a high level of professionalism
Preferred
Experience with PrismHR or other PEO or ASO software
Benefits
Health Insurance: Medical, dental, and vision coverage
Retirement Plan: 401(k) with company match
Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law
Other Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.
Company
Vensure Employer Solutions
Vensure Employer Solutions is a privately owned professional employer organization (PEO) headquartered in Chandler, Arizona, with offices in Sarasota, Florida, and Duluth, Georgia.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$2.2BKey Investors
Stone Point Capital
2024-10-14Debt Financing· $2.2B
2022-09-06Acquired
Leadership Team
A
Alex Campos
CEO
Pat Cleary
Chief Growth Officer
Recent News
Sports Business Journal
2025-10-24
bloomberglaw.com
2025-09-12
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