Baylor Scott & White Health · 2 hours ago
CSC Customer Service Specialist
Temple, TX
Full-time
Onsite
Entry Level
1+ years expBaylor Scott & White Health is a healthcare organization seeking a Customer Service Specialist to serve as the critical point of contact for both public and internal customers. The role involves greeting and recording requests, linking customers with hospital departments for problem resolution, and efficiently performing duties related to directory assistance and documentation.
FitnessHealth CareMedicalSports
Responsibilities
Utilizes telephony and software systems to accurately identify and greet callers, record requests, document and properly assign work requests for all services supported by the CSC
Effectively handles and resolves challenging customer situations through appropriate communication methods
Promptly identifies and escalates challenging situations to appropriate leadership
Responds calm and performs effectively during emergent and/or stressful situations
Monitors and responds to web and email requests in an efficient manner
Ability to evaluate and prioritize emergency calls
Successfully passes competency checklists for dispatch of all urgent requests
Performs all position-appropriate duties in a competent, professional and courteous manner
Demonstrates commitment to customer service - and ability to work positively and productively as part of a team environment - are basic requirements
Qualification
Required
H.S. Diploma/GED Equivalent
Less than 1 Year of Experience
Excellent phone and customer service skills
Ability to read and write in the English language
Proficiency with the Microsoft Office Suite of software
Ability to comprehend instructions, correspondence, memos and other forms of verbal and written communications
Ability to be successful in a stressful, fast-paced environment, handling difficult situations and conflict resolution when necessary
Benefits
Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
Tuition Reimbursement
PTO accrual beginning Day 1
Company
Baylor Scott & White Health
Baylor Scott & White Health is a non-profit health care system that research about the outpatient, and emergency treatment services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
J
Jennifer Mitzner
Executive Vice President & CFO
Recent News
2025-12-09
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