Optum · 9 hours ago
Senior Service Account Manager
United States
Full-time
Remote
Mid, Senior Level
$60K/yr - $107K/yr
3+ years expOptum is focused on improving health data flow and creating a connected system. The Senior Service Account Manager will manage and educate client offices to analyze billing concerns, represent Quest Diagnostics professionally, and develop strong customer relationships while collaborating with internal teams.
EducationHealth CareMedicalPharmaceutical
Responsibilities
Manage and educate Quest Diagnostics' client offices (Client Accounts- physicians, nurses, office managers, Quest Vendor Management) and Commercial staff, in order to analyze billing concerns that are the result of an EMR set up
Responsible for the identification of client accounts with EMR issues that cause Missing Information or Denial inflows resulting in patient price concessions for Revenue Services
Responsible for representing Quest Diagnostics to their clients in a professional manner; maintaining, improving, and enhancing the client's billing experience and reducing rework for their office and inflows for Optum
Client visits could be conducted as part of the job responsibilities. Interaction with the assigned BSS will be necessary for client training concerns. Account visits will be prioritized based on the analysis and the level of effort in resolving the EMR situation
Act as liaison for customer problems as necessary and communicate those to the appropriate person or department
Position is responsible for improvements to defined goals Must have the ability to develop and sustain good customer relationships. Must have strong planning and organizational skills along with strong problem-solving skills. Must be a motivated self-starter
Excellent written and oral communication skills
Must be able to work independently, as well as part of a goal-oriented team
Work with Quest Vendor Management and Implementation teams to test new EMR clients for all billing components including the compendium files to ensure MLCP Checking, and ABN generation are set up
Collaborate with Front End Billing to ensure IMDB mapping databases are continuously reviewed / updated to ensure accurate data
Other duties as assigned
Qualification
Required
High School Diploma / GED
Must be 18 years of age OR Older
3+ years of healthcare billing experience
PC and billing systems skills
Experience with Microsoft Word (create correspondence and work within templates), Microsoft Excel (data entry, sort / filter, and work within tables) and Microsoft Outlook (email and calendar management)
Ability to accommodate up to 10% travel with overnight stays included, per business need
Ability to work full-time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime
Preferred
3+ years of lab billing experience
Benefits
Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Company
Optum
Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group.
10001+ employees
H1B Sponsorship
Optum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (648)
2024 (559)
2023 (620)
2022 (851)
2021 (593)
2020 (438)
Funding
Current Stage
Late StageLeadership Team
Daniel Castillo
Chief Executive Officer, Optum Care Delivery
J
Jay Green
Chief Financial Officer
Recent News
2025-11-29
2025-11-19
2025-11-07
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