TEKsystems · 5 hours ago
Customer Service Manager
Chambersburg, PA
Full-time
Onsite
Senior Level
$70K/yr - $75K/yr
5+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Customer Service Manager to lead a team of customer service representatives. The role involves developing customer service policies, handling inquiries and complaints, and overseeing daily operations to ensure high levels of customer satisfaction.
Information Technology
Responsibilities
Lead and manage a team of customer service representatives, ensuring high levels of customer satisfaction
Develop and implement customer service policies, procedures, and standard
Handle complex customer inquiries and complaints, providing timely resolutions
Develop, monitor, and report on customer service metrics, identifying areas for improvement
Oversee daily operations related to customer service within the warehouse, ensuring efficient order processing and delivery
Collaborate with the warehouse and logistics teams to streamline operations
Identify and implement process improvements to enhance customer satisfaction and operational efficiency
Qualification
Required
Minimum of 5 years of experience in customer service management, preferably in the logistics or supply chain industry
Proven experience with the Camelot Warehouse Management System or similar WMS
Strong leadership and team management skills
Excellent communication and interpersonal skills
Ability to analyze data, identify trends, and make informed decisions
Proficiency in MS Office Suite (Word, Excel, PowerPoint)
Ability to work in a fast-paced environment and manage multiple priorities
Preferred
Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field
Benefits
Health, dental, and vision insurance
401(k) profit-sharing
Paid time off
Paid holidays
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase