TEKsystems · 9 hours ago
Service Desk Analyst
Halethorpe, MD
Full-time
Hybrid
Entry Level
$18/hr - $20/hr
1+ years expTEKsystems is a leading provider of business and technology services, helping clients activate ideas and solutions. The Service Desk Analyst role involves supporting end users globally, primarily through phone, email, and chat, with responsibilities ranging from quick password resets to mid-level troubleshooting.
Information Technology
Responsibilities
Supporting end users in a 24x7 capacity around the globe
Handling in-bound contacts via phone calls, emails, and chats
Performing quick password resets
Triage and/or resolve issues
Qualification
Required
1-2 years of helpdesk / call center experience
1-2 years of experience working with 'help desk ticketing tools' i.e. Service Now, Ivanti
Experience supporting Work from Home end-users
Experience working remotely yet as a team member
Ability to troubleshoot common Windows related issues
Working knowledge of Active Directory
Working knowledge of Domain hierarchy
Working knowledge of Microsoft Windows OS
Microsoft Office Products Including Word, Excel, Outlook, PowerPoint, Teams
Troubleshooting VPN Clients
Strong written and oral communication
Ability to learn and troubleshoot custom applications
Ability to search knowledge documentation and past tickets for solutions
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase