TEKsystems · 4 hours ago
Network Operations Center Technician
Annapolis, MD
Contract
Onsite
Mid, Senior Level
$23/hr - $28/hr
6+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Network Operations Center Technician. The primary responsibilities include monitoring network systems, troubleshooting issues, and engaging with telecom providers to ensure network availability and customer service excellence.
Information Technology
No H1B
Responsibilities
Monitors network management system and engages telecom providers to drive restoral efforts
Tracks incident details and keeps information updated in the incident management tool in a timely manner with accurate information
Solves systems and network problems/questions with limited scope and complexity
Applies technical knowledge to oversee high availability IP networks, messaging systems, and Air to Ground data communications equipment and systems
Identifies resolutions of routine technical queries from the client's customers and Business Units
Takes guidance from other team members or management to resolve less routine issues
Works with Senior Team Members to resolve moderate to complex issues with critical customer services. May take the lead role in resolving less complex issues
Uses discretion to interpret and apply established processes. Errors could cause prolonged or wider spread failures
Monitors and troubleshoots system performance, troubleshoots, resolves, or escalates network issues
Understands deployment, configuration, and maintenance routines and develops tools to make the process more efficient
Participates in network solutions design and configurations
Analyzes issues and provides customers with guidance to resolve problems
Individual job duties may vary
This is a 24 x 7 365 Operation Center which requires working some weekends and holidays
Strong Customer Service skills
Qualification
Required
Knowledge of TCP/IP networking protocols, computer hardware and software interconnection and interfacing
Knowledge and understanding of ITIL/ITSM concepts and practices
This position requires AA/AS degree or other 2-year post high school training with a minimum of 6 years of relevant experience
In the absence of a HS diploma, GED or AA/AS degree, 8 years of relevant experience is required OR
A Bachelor's degree in the appropriate discipline and less than 2 years of relevant experience
Must be authorized to work in the U.S. without sponsorship now or in the future
Strong Customer Service skills
Preferred
Knowledge of Remedy, Netcool, Office 0365, ServiceNow
CCNA certification
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
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