TEKsystems · 10 hours ago
Service Desk Technician
Austin, TX
Contract
Hybrid
Entry, Mid Level
$20/hr - $23.25/hr
2+ years expTEKsystems is a leading provider of business and technology services, seeking Helpdesk Technicians to join their high-performing support team in Austin, TX. The role involves providing first- and second-level technical support for a variety of enterprise systems and applications, while ensuring strong customer service and timely resolution of issues.
Information Technology
Responsibilities
Diagnose and troubleshoot desktop, laptop, and mobile device issues for end users
Provide support via phone and chat, including handling 2–3 concurrent chat sessions
Resolve issues related to Windows 10/11, Office 365, VPN, Citrix, and common enterprise applications
Use enterprise ITSM tools such as ServiceNow, Remedy, Cherwell, or similar platforms
Perform account management tasks (password resets, access permissions, application accounts)
Follow standard operating procedures (SOPs) using a structured knowledgebase
Document solutions, escalate when appropriate, and ensure timely resolution per SLAs
Maintain strong customer service, communication, and professionalism with users at all technical levels
Support the use of remote troubleshooting tools (SCCM, Software Center, remote sessions)
Work in a high‑volume environment (30–40 calls daily)
Qualification
Required
2–3+ years of enterprise helpdesk or service desk experience
Previous experience resolving issues via phone and chat-based support
Familiarity with Windows 10/11, Microsoft 365, VPN, Citrix, and standard enterprise apps
Experience using ticketing systems (ServiceNow, Remedy, Cherwell, etc.)
Ability to multitask, handle multiple chats, and type 40+ WPM
Strong troubleshooting, communication, and customer service skills
Experience with SCCM, remote tools, and knowledge-based troubleshooting is a plus
Ability to receive and act on coaching and feedback
Preferred
Degree in IT or related field preferred but not required
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase