Knox Systems, Inc. · 2 days ago
Technical Implementation Manager
Boston, MA
Full-time
Hybrid
Mid, Senior Level
4+ years expKnox Systems, Inc. operates the largest Federal managed cloud, supporting critical U.S. government missions. As a Technical Implementation Manager, you will onboard and operationalize customers into FedRAMP-authorized environments, ensuring compliance and operational readiness throughout the onboarding lifecycle.
ComputerCyber SecurityGovernment
No H1B
U.S. Citizen Only
Responsibilities
Own the end-to-end customer onboarding lifecycle for Federal customers, from professional services kickoff through production go-live and transition to steady-state operations
Lead FedRAMP-aligned onboarding engagements, ensuring customer environments meet security, compliance, monitoring, incident response, and operational readiness requirements
Serve as the primary coordinator across Engineering, SRE, NOC, SOC, Security, and Compliance teams during customer onboarding
Drive onboarding meeting cadence with a clear, compliance-aware agenda—ensuring alignment, decision-making, and accountability
Manage detailed, multi-workstream project plans covering security controls, system integrations, access models, logging, monitoring, alerting, and incident response readiness
Proactively identify risks related to FedRAMP controls, operational gaps, or service readiness, escalating issues and driving mitigation plans
Act as a trusted technical and operational advisor to customers, helping them understand Knox’s Federal operating model, shared responsibility boundaries, and production expectations
Coordinate external stakeholders for technical deep dives, runbook reviews, security workflows, and go-live readiness assessments
Ensure all onboarding artifacts are complete and auditable, including documentation, meeting notes, action logs, and operational handoff materials
Ensure customer environments are fully integrated into Knox’s SRE, NOC, and SOC workflows, including monitoring, alerting, escalation, and incident response
Validate that customers understand and align with operational SLAs, incident management processes, and change management expectations
Support smooth transitions from onboarding to steady-state operations, ensuring no loss of context or accountability between teams
Serve as the connective tissue between implementation, operations, and customer success
Qualification
Required
4+ years of experience managing complex technical implementations in regulated or compliance-driven environments
Direct experience supporting or onboarding customers into FedRAMP-authorized, government, or highly regulated cloud environments
Strong background working with or alongside SRE, NOC, or SOC teams, including familiarity with incident management, monitoring, and operational readiness
Proven ability to manage multi-threaded programs with customer-facing responsibilities and high operational stakes
Solid understanding of cloud platforms (AWS, Azure, or GCP) and production SaaS environments
Ability to translate compliance, security, and operational requirements into clear project plans and deliverables
Excellent communication skills, with the ability to engage executives, engineers, security teams, and compliance stakeholders
Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent experience
Due to the nature of our work with federal government clients and compliance with applicable regulations, this position requires U.S. citizenship. Candidates must be able to provide documentation verifying U.S. citizenship status as part of the background check process
Preferred
Hands-on experience with FedRAMP Moderate or High environments and NIST 800-53 controls
Experience onboarding customers into 24x7 monitored environments supported by NOC/SOC/SRE teams
Familiarity with compliance frameworks such as SOC 2, HIPAA, or ISO 27001
Technical program management or project management certifications (PMP, CSM, etc.)
Cloud certifications (AWS, Azure, or GCP)
Understanding of infrastructure-as-code, DevOps, and reliability engineering concepts (conceptual knowledge preferred over hands-on execution)
Strong risk management instincts and the ability to operate calmly under tight timelines and regulatory pressure
Benefits
Medical
Dental
Vision
Life & Disability
Unlimited PEO
Employee funded 401k plan
Company
Knox Systems, Inc.
FedRAMP in 90 Days for 90% less.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$6.5MKey Investors
Felicis
2025-07-10Seed· $6.5M
Leadership Team
Irina Denisenko
Chief Executive Officer
Shira Rubinoff
Strategic Advisor
Recent News
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