Franke Group · 9 hours ago
Technical Trainer
Smyrna, TN
Full-time
Onsite
Mid Level
4+ years expFranke Group is a leading global supplier of products and services for domestic kitchens and professional foodservice systems. The Technical Trainer is responsible for designing and delivering advanced technical training programs for service providers and internal teams, ensuring high-quality customer outcomes and improving field service capabilities.
CoffeeConsumer GoodsFood and BeverageManufacturingResidential
Responsibilities
Collaborate with relevant technical support teams to maintain accuracy of training materials and best practices
Provide real time feedback to the technical support teams for common failure modes and experiences related by technicians
Maintain a mindset of continuous improvement, in terms training curriculum and strategic execution of class materials
Work to ensure that the product know-how (technical know-how) of Franke products is transferred and understood by service partners
Development and implementation of service provider training programs and materials for current and future equipment lines
Development and implementation of internal training programs and materials, at appropriate levels of technical skill, for current and future equipment lines
Manage assessment, validation and continued improvement of all training activities needed to increase the technical skills and knowhow of the service organization
Perform technical training in the field and at Franke as required
In close partnership with RSMs and Service Manager, schedule all training classes with service providers as required
Assist in developing a strategy to meet the technical training needs for the service and operations personnel and field technicians with a strong focus on supporting future sales growth
For remote training events, ensure all training equipment is properly prepared for shipment and delivered to each class
For local training events, ensure all training equipment is properly prepared and operational
Set-up prior to class and tear down post class
Develop and utilize appropriate testing material for all technicians and classes. This includes appropriate pre-testing to determine knowledge prior to the training and extensive post training testing to determine level of retention. Post training testing must be a combination of open ended questions, multiple choice, open book, closed book and hands-on
Strict criteria must be adhered to for testing, including pass/fail grading and reporting of failure criteria
Provide technician/service provider evaluations to the relevant service management for evaluation and follow up actions when necessary
Qualification
Required
Minimum four years prior related work experience
Or combination of education and work experience may be considered
Must possess knowledge of and the ability to explain in detail the basics of electricity, electrical theory and electrical troubleshooting
Must possess ability to explain foundational electrical, mechanical and hydraulic system principles and functions either independently or in relation to the total operation of relevant equipment
Must possess knowledge of, training in – electrical troubleshooting, building circuits, ventilation, water qualities and water treatment, steam and/or refrigeration or combination thereof
Must be able to travel - up to 75% of the time
Customer Service - Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Design - Knowledge of design techniques, tools, and principles involved in production of technical plans, blueprints, drawings, and models
Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance
Safety and Security - Knowledge of relevant equipment, policies, procedures, regulations, and strategies to promote a safe environment
High Language Skills - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Intermediate Mathematical Skills - Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry
Very High Reasoning Skills - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Computer Skills - Word Processing software, Spreadsheet software, Presentation software, equipment specific configuration software
Preferred
Prefer 4+ years of experience troubleshooting, repairing and operating relevant equipment
Prefer 2+ years of experience training technicians for the troubleshooting, repair and operation of relevant equipment
Company
Franke Group
Franke Group is a machinery company that provides products for residential kitchens and bathrooms as well as for professional businesses.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Brenda Mercier
Human Resource Business Partner
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