Blooming Health · 18 hours ago
Customer Success Manager - SMB & Enterprise
United States
Full-time
Remote
Mid, Senior Level
$70K/yr - $80K/yr
5+ years expBlooming Health is a company focused on customer relationships and success, and they are seeking a Customer Success Manager. This role involves managing customer partnerships, ensuring smooth onboarding, and driving retention and expansion through collaboration with internal teams.
AppsArtificial Intelligence (AI)Health CareSoftwareWellness
Responsibilities
Serve as the primary point of contact for a portfolio of customers
Build strong relationships with customer leadership and frontline operational teams
Represent the company to customers and act as the voice of the customer internally
Maintain regular, proactive communication to ensure trust, alignment, and satisfaction
Lead bi-weekly and monthly customer meetings covering: Onboarding and implementation progress, Product usage, success metrics, and KPIs, Feedback, risks, and open issues
Use data and customer health indicators to deliver insights and recommendations that improve adoption and outcomes
Identify risks early and take action before they become escalations
Triage and coordinate issue resolution across internal teams
Ensure clear communication, fast follow-through, and documented closure
Partner with Sales on pilots, renewals, and expansion opportunities
Share customer insights with Product to inform roadmap and improvements
Collaborate with Product and Engineering on testing, troubleshooting, and operational workflows
Lead onboarding in partnership with customer teams and internal Sales/Product stakeholders
Train end users—including platform users and older adults—so they feel confident using the product
Ensure customers are enabled with the right materials, workflows, and best practices
Qualification
Required
5+ years in Customer Success, Account Management, or a similar customer-facing role
Experience working with enterprise customers (healthcare experience preferred)
Experience managing a large book of business (100+ accounts)
Experience working with technology or SaaS products
Comfort operating in fast-changing, startup-style environments
Bachelor's degree required
Strong communication, relationship-building, and stakeholder management
Comfortable working with KPIs, dashboards, and customer health metrics
Strong presentation and facilitation skills
Highly organized with sharp attention to detail
Able to juggle multiple priorities without dropping the ball
Proactive, solutions-oriented, and self-motivated
Fast learner with a continuous improvement mindset
Comfortable using AI tools to improve productivity and daily workflows
Benefits
Equity
Medical, dental, and vision coverage
Fully remote work environment
Unlimited PTO
Growth opportunities as the company scales
Options to work hybrid from the NYC office
Company
Blooming Health
Blooming Health streamlines social care delivery with AI-powered, multilingual outreach and automation tools.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$30.3MKey Investors
Insight PartnersForum Ventures
2025-04-29Series A· $26M
2023-09-06Seed· $4.2M
2021-12-01Pre Seed
Leadership Team
Nima Roohi Sefidmazgi
CEO and Cofounder
Naman Gupta
Co-Founder | Chief Product Officer
Recent News
Right Side Capital Management
2025-11-04
2025-05-06
Company data provided by crunchbase