USAJOBS · 7 hours ago
Supervisory Information Technology Specialist (SYSADMIN/CUSTSPT)
Multiple Locations, USA
Full-time
Onsite
Mid, Senior Level
$106K/yr - $106K/yr
1+ years expUSAJOBS is seeking a Supervisory Information Technology Specialist to serve as a shift supervisor with the Enterprise Service Desk (ESD) Access Management Team. The role involves executing the organizational vision, aligning team objectives with key goals, and implementing strategies for continuous improvement and operational stability.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Plans the assigned work for individual personnel on a specific shift to meet regular, peak load and priority requirements. Within established staff and time constraints, makes changes in organization of work and assignment of work to meet emergency situations: to facilitate workflow, promote employee relations and to improve services rendered
Justifies and implements revisions in work organization, priorities and procedures
Researches and justifies to supervisor, changes that may affect costs, employee job relations, and/or restrict/expand services performed and implements the changes upon approval
Ensures written instructions and procedures for routine. non-routine and complex assignments are available. Ensures published guidelines are clear, concise, and kept up to date. Ensures all shift documentation is submitted to the Service Desk Peer Review group
Establishes and enforces work schedules to meet the needs of assigned shift, to include Compressed Work Week (CWWW), night, weekend, and holiday tours of duty. Determines requirements and schedules/approves overtime on a daily/weekly basis. Ensures all staffing requirements are met. Has the authority to approve overtime (OT), annual and medical leave and certify payroll for all personnel assigned to the Service Desk, regardless of shift
Keeps shift employees informed of management goals and objectives and higher-level supervisors informed of employee's participation and concerns
Responsible for personnel staffing reassignments to meet workload requirements. Recommends and justifies promotions, outstanding achievement and performance awards
Modifies, as necessary, performance standards for subordinate employees. Rates, prepares and presents employee performance appraisals and formal recognition of outstanding performance. Formally and informally counsels' employees on work conduct, duty performance, work ethics, and areas that require improvement. Coordinates with higher management officials and Human Resources on the retainability of personnel not performing up to standards
Assumes the responsibilities of higher-level supervisor in their absence. Coordinates and has decision approval for all aspects of daily operations within the scope of supervision
Ensures effective communication between each shift flows smoothly. Ensuring the oncoming shift is aware of any significant issues the previous shift encountered or are still unresolved
Receives and resolves formal grievances at the first supervisory level; resolves labor/management grievances at the first supervisory level
Develops and implements individual task lists, training plans and conducts parallel training to maintain employee skills at a high level. Training plans and individual task lists are maintained for all staff members
Ensures all employees receive equal treatment and opportunity under general provisions of government-wide and agency EEO programs. Informs employees of all aspects of various personnel programs. researches and provides answers to employee concerns
Provides guidance and operational decisions to maintain a high level of systems availability, as variable, unpredictable, and unexpected changes in system loading occur
During the tour of duty, responsible for ensuring customer satisfaction in all facets of the Service Desk are met or exceeded. Ensures all scheduled production jobs are processed. Refers/assigns correction of abnormally terminated jobs to appropriate personnel to correct the problem and ensure everything is documented accordingly. Responsible for all "open systems" performance and reporting of any unscheduled interruption in service through appropriate channels. Applies sound evaluative techniques in identifying trouble conditions and problem solving; generates related reports
Categorize similar tasks (administrative management, supervisory tasks, analysis, budgetary/financial management functions, clerical tasks, support tasks, etc)
Qualification
Required
You must be a U.S. Citizen to apply for this job
Selective Service Registration is required for males born after 12/31/1959
Selectee is subject to background/suitability investigation
Selected applicant will be required to complete an online onboarding process
This position is subject to pre-employment and random drug testing
Complete the initial online assessment
Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements
As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest
Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest
To qualify for this position, applicants must meet all requirements by the closing date of this announcement
GS-13 grade level: One year of specialized experience (equivalent to the GS-12 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position
Specialized experience includes: Experience administering Identity and Access Management tools and concepts for enterprise implementation
Experience developing and adopting Information Technology (IT) knowledge sharing concepts and strategies to detect issues, while promoting a more efficient and effective delivery of quality support to the customer
Experience with strategizing, consulting, and advising others in the capacity of IT Service Management (ITSM) process design, flow, and interaction
Experience with verbal communication, both in person and over the telephone, and with written communication, to provide detailed and technical IT information in a clear, logical, and concise manner to individuals at all organizational levels including director and program management levels
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
10001+ employees
Funding
Current Stage
Late StageRecent News
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