Panasonic Avionics Corporation · 15 hours ago
Repair Service Representative I
Lake Forest, CA
Full-time
Onsite
Entry Level
$18.75/hr - $31.73/hr
3+ years expPanasonic Avionics Corporation is a leader in delivering inflight entertainment products. The Repair Service Representative I will handle customer service requests, process orders, and improve repair shop processes to meet customer requirements.
Consumer ElectronicsInformation TechnologyManufacturingTelecommunications
No H1B
Responsibilities
Routinely interfaces with internal Panasonic Departments for the coordination of internal work packages, reporting status and tracking of jobs in order to monitor and satisfy customer requirements
Processes new orders and quotes, product returns, warranty and resolution of billing and collections issues
Routinely monitors the repair cycle for turn time conformance
Maintains and updates Customer Profiles as customer requirements change
Provides feedback to improve processes within Repair Shop to expedite processing of repair orders
Qualification
Required
High School Diploma or equivalent internationally recognized qualification
3 years' of related experience
Must be able to work effectively in teams to satisfy customer requirements
Participates in Kaizen Lean action teams, learning and incorporating new concepts in daily work processes
Demonstrated proficiency and expertise with Oracle to process customer goods through the repair process to conclusion and billing
Must be familiar with repair work procedures, work instructions and quality operating procedures
Possess understanding of certification requirements of relevant regulatory authorities and a solid understanding of the IFE business
Clear understanding of the differences inherent in both the 14CFR Part 145 and the Manufacturing Part 21 work performed by the Repair Station
Must be able to identify problems that require escalation for quick resolution
Excellent written and verbal communications skills for daily communications with internal and external customers for routine customer service issues
Ability to perform in high-stress, high pressure environment
Excellent written and verbal communications skills for daily communications with internal and external customers for routine customer service issues
Must have a working knowledge of Microsoft Office applications
Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice
Normally follows established procedures on routine work, requires instructions only on new assignments
Benefits
Paid time off: Exempt Salaried employees receive flexible paid time off. This means that there is no fixed number, range, or limit to the amount of Personal and Vacation Days that may be taken for exempt employees. Non-exempt hourly employees accrue 14 vacation days per year + 7 sick days + 3 personal days. Accrual rate increases with tenure. All employees receive 11 company paid holidays per year. We also close our offices at the corporate level in the U.S. between Christmas and New Year. For operational positions that are expected to work on holidays, we provide additional compensation for hours worked.
Health Insurance: Medical insurance offerings from Aetna and Kaiser (CA &HI). Options for Employee Only, Employee + Spouse/Domestic Partner, Employee + Children, or Family. Dental PPO and DMO options & Vision insurance through EyeMed or VSP.
401K with 50% match on up to 8% contribution, full vested from day 1.
Wellness Program
Counseling services
FSA & HSA
Life Insurance for employee, spouse and child
AD&D Insurance
Long-term and Short-term disability
Critical Illness Insurance
Accident Insurance
Legal Assistance
Pet Insurance
Identity Theft Protection
Dependent Care FLSA
Education Assistance
Commuter Program
Employee Purchase Program
Service Award Program
Company
Panasonic Avionics Corporation
For 40 years, Panasonic Avionics has strengthened the connection between the world’s airlines and their passengers.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Hideo Nakano
Deputy CEO
Satyen Yadav
Chief Technology Officer
Recent News
2025-12-07
2025-11-19
2025-11-19
Company data provided by crunchbase