Grifols · 13 hours ago
Performance Excellence Manager
North Carolina, United States
Full-time
Hybrid
Senior Level, Lead/Staff
$116K/yr - $173K/yr
8+ years expGrifols is a global healthcare company dedicated to improving health and well-being. The Performance Excellence Manager drives operational consistency, compliance, and sustainability of standardized models across the Plasma Procurement organization, ensuring best practices are documented and maintained.
BiotechnologyHealth CareManufacturing
Responsibilities
Define, document, and update enterprise process standards, playbooks, and operational models in collaboration with SME's
Develop and partner with Field Leadership a compliance framework to ensure adherence to standard models and operational and quality expectations
Establish and manage a maturity model that assesses adoption of standard processes and identifies where support is needed
Work with key stakeholders & CI Manager(s) to evaluate standardized processes for ongoing improvement without sacrificing consistency or compliance
Ability to use data to identify, assess, plan and lead process improvement opportunities to enhance team productivity, standardization efforts, and cost reduction services across the donor center E2E process
Assess challenges, metrics, effectiveness of donor centers operational processes for improvement in business objectives. This will include analysis of areas such as labor, marketing, customer service, compliance, training and internal systems
Work closely with inter-departmental teams and Operations leadership to conduct process audits, operational reviews, and gap assessments to measure conformance and identify improvement opportunities
Develop and implement solutions for donor centers that have non-conformance with standard models/practices’ i.e. partner with Training if opportunities with education and knowledge
Develop and deliver training, communication, and coaching programs to promote understanding and adoption of standard practices
Stay abreast of industry’s best practices and emerging trends in continuous improvement methodologies
Collaborate with Operations, Quality, Training, and Remediation Teams to embed standardization in new center openings, Integrations, or Centers requiring remediation
Focus on company-wide and inter-departmental processes that require a high degree of collaboration and communication
Work with Center Managers management in identifying Standardization opportunities within the center network business unit
Accountable to Responsible for identifying, developing, implementing and monitoring KPIs for project outcomes
Use current or emerging statistical and/ or Data Science Methods
Harmonize datasets from multiple sources to determine business and operational trends and ultimately drive action
Drive a business intelligence roadmap; prioritize analysis requests to balance the tactical and strategic information needs of the business
Utilize Power BI, including visualization, parameters, report optimization, creating measures, modeling, reports/dashboards, and dataflows
Other tasks and assignments as instructed by management
Qualification
Required
4-year college degree in Business, Education, or Engineering
Prior training and certification as a Six Sigma Black Belt in root cause investigations is required
Requires a minimum of 8-10+ years in Performance/Operational excellence, operational governance, or process management
Proven ability to develop and maintain enterprise standards and compliance frameworks
Experience in Training or influencing people without authority
Must understand the principles of Process governance and compliance mindset
Demonstrated knowledge of safety, quality, and manufacturing programs
Demonstrated understanding of continuous improvement methodologies and ability to implement effective improvement strategies and solutions
Excellent interpersonal and organizational skills, ability to handle diverse situations, and manage multiple projects
Highly motivated, passionate with a lean mindset, while coaching people in continuous improvement and standardization methodologies
Preferred
Plasma collection background preferred
Certification in Change Management and Stakeholder Management preferred
Benefits
Medical
PTO
Up to 5% 401K match
Tuition reimbursement
Company
Grifols
Grifols is a global healthcare company.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.51BKey Investors
Michael J. Fox Foundation
2025-01-14Grant· $21M
2024-06-04Post Ipo Debt· $1.41B
2024-04-23Post Ipo Debt· $1.07B
Leadership Team
Camille Alpi
Chief Human Resources Officer
Víctor Deu
Director of Planning & Control Department
Recent News
2025-12-24
Pharma Letter
2025-11-28
Company data provided by crunchbase