Siemens · 5 hours ago
Client Service Manager
Plymouth, MI
Full-time
Hybrid
Mid Level
$55K/yr - $95K/yrSiemens is a global technology company focused on industry, infrastructure, transport, and healthcare. They are seeking a Client Service Manager to manage service agreements, ensuring financial performance and customer satisfaction while developing trusted relationships with clients.
Artificial Intelligence (AI)ConsultingCyber SecurityInternet of Things
No H1B
Responsibilities
Manage assigned service agreement accounts, driving to a financial target and outstanding customer satisfaction and retention
Balance time between on-site customer interactions and back-office responsibilities
Develop account strategies to achieve the customer’s business goals, leveraging the company’s entire service and product portfolio
Develop service delivery plans with the customer to provide service agreement scope of work
Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations
Participate in the development of a master schedule to deliver service for all customers in the service area and lead quality assurance activities that will support service agreement renewals
Maintain excellent organizational and interpersonal skills
Qualification
Required
On-the-job experience working within the Building Technology industry
Engineering Fire Alarm Systems or Fire Sprinkler Systems
Project management experience within the Building Technology industry, preferably involving the engineering, installation, or coordination of Fire Alarm or Fire Sprinkler System
NICET Level 1 certification required
Strong customer service skills with the ability to communicate clearly, resolve issues promptly, and maintain positive client relationships
High school diploma or state-recognized GED
Experience with Microsoft Office and business software systems
Must be 21 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program
Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
Preferred
NICET Level II preferred
Associate degree from a two-year/technical college or bachelor's degree
Demonstrated experience in the building technology industry
Company
Siemens
Siemens empowers customers to transform the industries that form the backbone of economies: industry, transportation, buildings and grids.
Founded in 1847
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$7.01BKey Investors
US Department of Energy
2025-02-20Post Ipo Equity· $1.5B
2024-09-17Grant· $1.5M
2024-09-04Post Ipo Debt· $332.4M
Leadership Team
Cedrik Neike
CEO Digital Industries
Nicola Bates
President and CEO of Siemens Capital
Recent News
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