Intuit · 14 hours ago
Staff Data Scientist, Expert Network
San Diego, CA
Full-time
Onsite
Senior Level, Lead/Staff
7+ years expIntuit is the global financial technology platform that powers prosperity for the people and communities we serve. In this role, you will help shape the AI strategy for product support and live experiences, optimizing resources through AI-driven solutions. You will work with cross-functional teams to develop tools and infrastructure that inform critical business decisions.
AccountingFinancial ServicesFinTechPaaSSoftware
Responsibilities
Perform hands-on data analysis and modeling to enable insight and scale the application of AI on large datasets
Lead experimental designs and measurement plans
Apply data mining, NLP, and machine learning (both supervised and unsupervised) to improve relevance and personalization algorithms
Build optimization models and simulation tools to support strategic decisions across customer success operations, including workforce planning, customer escalations, root cause analysis, scheduling, and routing
Develop and operationalize decision science frameworks to optimize support costs and maximize customer outcomes
Partner with stakeholders across Customer Success, Operations, and Strategy teams to embed AI/ML solutions in real-time decision engines and operational workflows
Work side-by-side with product managers, software engineers, and designers in designing models, experiments, and minimum viable products
Develop generative AI capabilities to power our Expert Network and streamline processes, uncover insights, and reduce the manual burden on the team
Qualification
Required
BS or MS degree in Statistics, Mathematics, Operations Research, Computer Science, Econometrics, or a related field
Advanced proficiency in SQL and a statistical programming language such as Python and/or R
7+ years of experience in data mining algorithms and statistical modeling techniques such as clustering, classification, regression, decision trees, neural nets, support vector machines, anomaly detection, recommender systems, sequential pattern discovery, and text mining
Deep understanding of Generative AI and other evolving technologies to accelerate insights from multi-modal data
Expertise in experimental design and Multivariate/A-B testing
Strong background in optimization techniques, such as linear programming, integer programming, constraint optimization, and simulation modeling
Experience building and deploying operational models for staffing, queue management, or dynamic resource allocation
Familiarity with customer success metrics and operational KPIs such as Net Promoter Score (NPS), Average Handle Time (AHT), First Contact Resolution (FCR), and agent utilization
Ability to formulate data-backed strategies that will drive step-function growth for the business as well as increase customer benefit
Solid communication skills: Demonstrated ability to explain complex technical issues to both technical and non-technical audiences
Benefits
Cash bonus
Equity rewards
Benefits
Company
Intuit
Intuit provides financial software solutions to empower individuals and businesses.
10001+ employees
H1B Sponsorship
Intuit has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (693)
2024 (550)
2023 (586)
2022 (842)
2021 (773)
2020 (514)
Funding
Current Stage
Public CompanyTotal Funding
$8.52BKey Investors
JP Morgan Chase
2025-01-31Post Ipo Debt· $4.5B
2023-09-12Post Ipo Debt· $4B
2011-01-19Post Ipo Equity· $6.7M
Leadership Team
Sasan Goodarzi
Chief Executive Officer
Alex Balazs
Chief Technology Officer
Recent News
2026-01-22
2026-01-22
Company data provided by crunchbase