HCA Healthcare · 13 hours ago
Provider Solutions Specialist II
Smyrna, TN
Full-time
Onsite
Mid LevelHCA Healthcare is committed to caring for patients with purpose and integrity, and they are seeking a Provider Solutions Specialist II to enhance the physician experience. The role involves applying advanced knowledge to problem resolution for physician-facing technologies and contributing to process improvements and training within the healthcare ecosystem.
BiotechnologyHealth CareHospitalMedicalPrimary and Urgent Care
Responsibilities
Applies advanced knowledge to problem resolution for physician-facing technologies
Serves as an escalation point for PSS level roles and physician facing technologies, assisting with resolution of issues requiring deeper knowledge, skills, or vendor/developer assistance
Serves as a key contributor regarding process improvements, best practices, and enhancing the physician experience
Skilled in training others including internal teammates and other enterprise colleagues
Actively participates in assigned projects and actionable results
Assists in team education of regulatory and governmental compliance as needed
Works with an ecosystem of healthcare professionals including providers, practice staff, hospital personnel, and internal team members to actively engage in workflow analysis, testing, training, implementation, support, and optimization technologies
Maintains collaborative relationships and engages across business units to enhance the provider experience
Responsible for understanding the dynamic landscape of Health IT, various digital access points, and clinical workflows
May lead and facilitate implementation and support of systems and technologies deployed to physicians and physician offices
Provides training and first level support for dictation and voice recognition technologies
Plans, organizes, and independently conducts optimization efforts and actively supports and promotes system standardization, utilization, and best practices
Provides critical thinking skills in analyzing and supporting optimizations with minimal guidance
Executes implementation approaches, including risk and issue identification, mitigation, and resolution
Contributes as a subject matter expert for installation and support of software per HCA and Division ITG standards and guidelines, focusing on physician community products
Collaborates on and recommends process changes that improve the implementation, maintenance, and support of provider-facing equipment and technologies
Leads and monitors progress in testing physician-related systems for location-specific requirements
May work with or participate with integrated support teams to address software functionality, content, and defect resolution updates
Participates with peers to develop and deploy best practices for physician support
Proactively leads and rounds in the facility and physician practices to ensure physician support needs are identified and addressed
Documents interactions with providers to confirm needs are met, reporting issues to other teams as needed
Provides direct support of physician-facing technologies and solutions
Coordinates physician and physician office service requests and incident resolutions through the Service Desk
Reviews problem tracking databases
Conducts problem analysis, timely and accurate resolution, and root cause analysis for intermediate issues and requests
Analyzes and provides hands-on support for moderate to complex inquiries
Identifies and facilitates discussions with appropriate technical groups or vendors to resolve the problem and coordinates as needed
Monitors and communicates trends and issues that may affect administration/physician relationships
Escalates and works with enterprise subject matter experts and support team resources to manage resolution of issues and requests associated with physician-facing technologies and solutions
Provides timely response and resolution to provider issues identified and reported in as applicable
Provides on-call support as needed
Serves as a subject-matter expert to the Service Desk for physician-facing technologies and solutions
Possesses an understanding of system access and information protection standards and processes to offer guidance and instruction to providers and practice personnel regarding physician-facing technologies and solutions
Collects and routes non-standard access requests or issues to governing teams for consideration
Provides timely feedback and outcomes
Assures providers and staff have access to appropriate patient data
Promotes system security, information protection, and patient confidentiality and helps ensure compliance
Researches new security requests, applications, and issues to ensure compliance
Enhances provider utilization of HCA technologies, by offering at the elbow support, one-on-one training, and support
Identifies and escalates recorded and other non-human training needs appropriately
As directed, conducts or assists with access reviews and audits
Collaboratively works across the healthcare setting to promote and advocate tools, patient experience efforts, clinical quality initiatives, certification and regulatory requirements
Collects and provides feedback to integrated teams on provider and office staff needs for physician-facing technologies
Contributes to division, market, and facility strategic planning with regard to physician product lines
Acts as an advocate for physicians and physician office staff needs
Provides an overview of provider-facing technology solutions to Provider Relations team
Serves as an advanced knowledge resource for all new provider-related applications
Responsible for leading, planning, coordinating, developing, tracking and delivery of training for providers, business partners, and physician office staff on new and current applications and workflows in a multitude of settings utilizing existing technology
Collaborates with colleagues to design, develop, and implement education and training materials for physician-facing technologies and solutions
Develops, maintains, and customizes education and training material for new solutions and application enhancements to reflect provider, office staff, and business needs
Prepares and delivers presentations, demonstrations, train-the-trainer, and special training courses as needed
Coordinates and executes training plans, conducts pilot trainings, and provides feedback to project leads to better serve our business partners
Coordinates, plans, and executes training and onboarding of new team members in physician facing technologies or other systems
Partners with leadership and colleagues at all levels to successfully foster premier customer service interactions for physicians and staff
Effectively communicates with customers, maintaining professional executive presence in virtual and in-person environments
Completes the customer service cycle ensuring full resolution and post issue follow-up
Seeks feedback though customer interaction to identify areas of improvement
Qualification
Required
Bachelor's Degree Preferred Or Equivalent Work Experience
Experience in applications support, ambulatory EHR or integrated applications preferred
Ability to organize/prioritize tasks and maintain attention to detail
Flexibility to manage unanticipated changes and provide a positive voice during periods of change
Adaptable to changing environment of physician support in the healthcare industry
Possesses highly-developed leadership skills
Professional attitude and appearance
Self-motivated and goal oriented
Works independently with general supervision
Acts as a resource for colleagues with less experience
Acts as a leader within the work group. Functions with advanced knowledge of assigned applications
Demonstrated ability to lead group discussions with clinical and information technology personnel verbally and in writing
Delivers information in a clear, concise, and compelling manner to effectively engage others and achieve desired results
Excellent customer-facing teaching abilities
Exchanges information across departments, working inside peer groups and facilitates communications with minimal supervisor guidance
Develops relationships across multiple business areas with minimal guidance
Escalates questions as appropriate
Demonstrated customer service excellence
Broad experience in providing high-level service to providers, clinicians, & administration
Lead discussions around providing quality customer service, orientation and/or training
Demonstrated ability to establish and build strong relationships among facility leadership, physicians, and end-users
Ability to work well with others and lead focused discussions that facilitate/promote growth between business partners
Demonstrated contributions to positive, collaborative team culture
Analyze and handle multiple duties simultaneously and exhibit initiative
Mature, broad understanding of workflow and how systems are used in facilities and physician practices
Work assignments are more varied and more complex; accountable for all assigned projects
Knows and applies the fundamental concepts and principles gained through experience to solve a range of advanced/complex problems, taking a new perspective using existing solutions
Extensive experience using applications and/or information systems; and supporting providers and office staff
Understands pertinent regulatory guidelines and government programs
Demonstrated advanced computer skills
Benefits
Comprehensive medical coverage that covers many common services at no cost or for a low copay.
Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Company
HCA Healthcare
HCA Healthcare provides medical education and healthcare services in locally managed facilities. It is a sub-organization of North Florida Endoscopy Center.
Founded in 1968
10001+ employees
H1B Sponsorship
HCA Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (2)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$8.51B2025-10-31Post Ipo Debt· $3.25B
2025-02-24Post Ipo Debt· $5.25B
2014-06-25Post Ipo Debt· $3.2M
Leadership Team
Nicholas Manning
Chief Executive Officer
Nick Lane
Regional Vice President Human Resources
Recent News
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