Redpanda Data · 2 hours ago
Customer Success Manager
United States
Full-time
Remote
Mid, Senior Level
$140K/yr - $165K/yr
4+ years expRedpanda Data is pioneering the Agentic Data Plane in AI infrastructure, enabling secure connections between AI agents and enterprise data. The Customer Success Manager will serve as a trusted advisor to customers, ensuring successful product adoption and driving customer-led growth.
AI InfrastructureAnalyticsArtificial Intelligence (AI)Big DataDeveloper ToolsInformation TechnologySoftware
Responsibilities
Act as a direct liaison between Redpanda and the customer on their Redpanda journey, ensuring that all facets of the customer product adoption journey take place, planning, preparing and driving the execution of the plan in accordance with the customer agreed timeline
Facilitate and coordinate removal of any blockers to adoption enabling them to fulfill their agreed success criteria and accelerating their time to value
Act as the customers’ trusted Redpanda advisor and advocate, CSMs manage a system of checks and balances between the company and the customer, understanding our customers’ needs, aligning the appropriate Redpanda resources (Solutions Architects, Engineering, Product Management, Support)
Be comfortable working across business, technical, and senior management in a customer facing role, and you are confident and articulate in communication with stakeholders
Qualification
Required
4+ years of experience in a CSM role at data focused tech company or saas company
Strong customer facing skills and stakeholder management
The ability to take ownership for the customer's adoption of Redpanda by coordinating and driving their time to production and identifying and facilitating opportunities for growth
The ability to liaise and facilitate with key internal and external stakeholders
Ownership mentality over your customers and work
Understanding of program, project and stakeholder management
Ability to manage stakeholder escalations to mutually agreeable outcomes
Understanding sales methodologies and incorporating these into success plans, renewal activities, opportunity identification
Ability to break down problems into manageable components and develop solutions
Excellent written and verbal communication skills, with the ability to concisely explain technical and non-technical concepts
Experience working in a fast-moving 100% distributed team
Preferred
Kafka/Streaming experience
Experience with large scale data platforms
Experience with complex enterprise software implementation
Understanding of data management concepts
Understanding of networking concepts
SFDC, Grafana, Qlik, Metabase
Knowledge or experience of the MEDDIC sales methodology
Company
Redpanda Data
Redpanda is pioneering the agentic data plane — AI infrastructure to connect agents with enterprise data and systems simply and securely.
51-200 employees
Funding
Current Stage
Late StageTotal Funding
$265.5MKey Investors
Google VenturesLightspeed Venture Partners
2025-04-03Series D· $100M
2023-06-27Series C· $100M
2022-02-23Series B· $50M
Leadership Team
Alexander Gallego
Founder & CEO
Jennifer Lawrence
Chief Revenue Officer (CRO)
Recent News
Company data provided by crunchbase