Ohio Department of Administrative Services · 13 hours ago
Server Information Technology Apprentice
Columbus, OH
Full-time
Onsite
New Grad
$24.16/hr - $24.16/hrThe Ohio Department of Administrative Services is dedicated to supporting the state's priorities and providing innovative solutions for efficient government operations. They are seeking a Server Information Technology Apprentice to acquire essential IT skills under supervision while assisting with server configuration, maintenance, and monitoring tasks.
Government Administration
Responsibilities
Under direct guidance and supervision, works toward acquiring the knowledge, skills and abilities required to perform entry-level duties within an assigned information technology program area team
Serves as an apprentice to designated staff learning core information technology competencies
Attends training courses relevant to assigned information technology program area
Assists assigned information technology program area team with daily tasks such as: server configuration, server maintenance, server patching, complete customer requests, and server monitoring
Performs other related duties as needed including: Representing the agency and assigned program area to internal and external customers; Scheduling meetings, preparing agendas, and taking meeting notes; Providing project support for enterprise system projects
Qualification
Required
1 course or 2 months experience in Information Systems/Information Technology, or a related field including but not limited to: Software Engineering/Development, Data Analytics/Business Intelligence, Database Administration, Network, IT Security and Help Desk/Customer Support
Computer hardware and software
Ticketing software (e.g. Service Now)
Customer Service techniques and standards
State IT policies, procedures and applicable laws
Operations and processes for diagnosing common or recurring system problems
Database procedures used for querying prior incidents to gather information
Electronic devices (e.g., computer systems/components, access control devices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones)
How traffic flows across the network (e.g., Transmission Control Protocol (TCP) and Internet Protocol (IP), Open System Interconnection Model (OSI))
Incident response and handling methodologies
Personally Identifying Information (PII)
Principal methods, procedures, and techniques of gathering information and producing, reporting, and sharing information
Organization's core business/mission processes
Technical writing and documentation practices (e.g standard operating procedures, training documents, work flow diagrams)
Reading/verbal comprehension (i.e. comprehend and apply written & verbal instructions)
Operating PC Hardware and Software (e.g. MS Word, Excel, PPT, Outlook)
Critical thinking (i.e. impact analysis, troubleshooting)
Conducting open source research for troubleshooting network and client-server issues
Basic operation of computers
Communication (e.g. Oral, Written, Active Listening)
Problem sensitivity/problem solving
Time Manage (e.g. organization and prioritization)
Active learning
Match the appropriate knowledge repository technology for a given application or environment
Identify systemic security issues based on the analysis of vulnerability and configuration data
Accurately define incidents, problems, and events in the trouble ticketing system
Company
Ohio Department of Administrative Services
The Ohio Department of Administrative Services (DAS) is committed to providing quality centralized services, specialized support and innovative solutions to state agencies, boards and commissions as well as local governments and state universities.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Kannan Ramanujam
Chief Operating Officer - OIT
Kristina K. Hagberg
Deputy State Chief Information Officer
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