Puget Sound Energy · 15 hours ago
Supervisor Customer Energy Management - Product Marketing
Bothell, WA
Full-time
Hybrid
Mid, Senior Level
$88K/yr - $212K/yr
5+ years expPuget Sound Energy is looking to grow their community with talented individuals for the Supervisor Customer Energy Management - Product Marketing position. This role involves overseeing go-to-market activities for energy management programs, mentoring a team, and collaborating with various departments to ensure successful product positioning and market execution.
Utilities
Responsibilities
Provides employees with coaching, feedback, and developmental opportunities and building effective teams:
Demonstrates a passion for safety
Promotes and supports a culture of total safety including eliminating at-risk behaviors by conducting safety audits and inspections, eliminating hazards and near misses, and attending safety meetings
Sets clear expectations and holds employees accountable for performance as well as safety goals/targets where applicable
Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions
Ensures required training is successfully completed
Challenges and inspires employees to achieve business results
Accountable to ensure employees adhere to legal and operational compliance requirements, as well as safety standards
Conducts and ensures the completion of performance reviews and development plans
Provides coaching, direction and leadership support to team members in order to achieve employee, business, customer and safety results
Encourages a positive culture through empowerment, accountability, creativity, and trust
Leads appropriate program planning teams to develop a successful portfolio of customer energy management programs and services
Accountable for market analysis, product design, budget, program goals, deployment, and operations of services conducted by a team of energy professionals
Advances diversity, equity, and inclusion efforts, including the equitable design and delivery of programs
Monitors service metrics and works with the team to ensure adjustments are being made as necessary to achieve desired results
Provides regular reports on program achievements and updates, including those for regulatory filings
Supports complex customer intake requests
Handles escalated customer issues
Collaborates with both PSE internal departments and vendors to resolve the root cause of an issue and to deliver an excellent customer experience
Facilitates solutions to unique problems by leveraging employees’ technical skills, and providing guidance with regards to PSE’s business initiatives
Assignments involve a substantial degree of complexity, with many interrelated elements, requiring considerations not previously encountered
Works closely with peer leaders across the company to ensure alignment of program design and activities such as program eligibility, customer service, training, and communications
Negotiates contracts, manages relationships, and reviews the work of program delivery vendors
Performs other duties as assigned
Qualification
Required
Bachelor's degree in business, communications, project management or other appropriate field or equivalent experience
5 years of experience delivering complex services with demonstrated business acumen and ability to organize/prioritize/evaluate the work of partners within budget, scope, and schedule constraints
Experience and relevant industry knowledge, technical experience or certifications related to designing and implementing complex demand side management or customer utility services, including strategy, regulatory and equity considerations
Experience in working effectively and collaborating with a wide range of internal and external customers demonstrated by successful relations with contractors, consultants, vendors and clients
Strong interpersonal and communication skills with comfort speaking in front of others demonstrated by experience with presentations, papers or other public forums
Ability to interpret/use/translate applicable statistical/business/operational data in order to make effective business decisions and/or produce metrics
Preferred
Previous supervisory experience
Experience in managing contracts and vendors
Desire to drive program innovation and take initiative
Benefits
Employees are eligible for medical, dental, vision, basic life, and short- and long-term disability insurance.
There are additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP).
PSE offers a 401(k) investment option and a cash balance retirement plan.
Employees will also receive Paid Time Off (PTO) and Paid Holidays throughout the calendar year.
Company
Puget Sound Energy
Puget Sound Energy (PSE) is Washington state’s oldest local energy company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Wade Smith
EVP & COO
Lorna Luebbe
General Counsel/Senior Vice President/Chief Sustainability Officer
Company data provided by crunchbase