The Sage Group · 18 hours ago
Social Media Community Manager
United States
Contract
Remote
Senior Level
$75/hr - $80/hr
6+ years expThe Sage Group’s client, an autonomous driving technology company, is searching for a Social Media Community Manager. In this role, you will connect people with the impact of autonomous driving technology by planning and executing social media content strategies and managing community interactions.
AdvertisingConsultingHuman ResourcesMarketing
Responsibilities
Lead community management internally and collaborate with agency community management teams to amplify brand love and triage timely resolution of social media inquiries and issues - fostering a positive and responsive community experience
Develop and maintain resources like social media FAQs, engagement decision trees, and care language for our community managers
Work with the social media operational intelligence team to escalate complex issues or customer complaints
Maintain channels regularly updating channel imagery, about information, highlights, and ensuring consistency with brand guidelines
Support the talent branding team by engaging employee advocates on social media while also amplifying employer branding content and initiatives
Identify opportunities for future content– informed by community, data, trends, user-generated content and internal requests
Collaborate with the Social Media Analyst to understand performance metrics and make strong recommendations for the ongoing evolution of our social channels
Collaborate with internal and agency creative teams to concept, create, and deliver best-in-class visual assets and copy for our social media channels
Maintain a consistent brand voice while adapting to the nuances of our industry
Support marketing campaign development with social-first content that drives engagement and brand love
Work with the Social Media Manager to champion social-first creative and educate teams across the organization
Schedule, tag, and publish all content in Sprinklr, ensuring timely and accurate posting
Prepare weekly calendar updates to inform internal teams of upcoming content
Maintain tags, short links, and all content tracking mechanisms
Collaborate with an influencer agency on amplifying and engaging with influencers
Manage inbound influencer outreach and communication
Assist in identifying and building relationships with brand advocates through community management
Qualification
Required
6+ years of experience in community management, in-house or at an agency
High proficiency with X, TikTok, Facebook, Instagram, LinkedIn, Threads and YouTube platforms
Experiencing capturing and editing static and video content
Fresh POV on social media trends
Eye for tone and voice; a creative mindset
Strong attention to detail and organizational skills
Ability to work independently and as part of a team
Enthusiasm for crafting compelling social media creative
Preferred
Have experience in consumer products/ services, technology, or automotive brands
Have extensive experience working in Sprinklr
Are a strong project manager
Foster a growth mindset and a strong desire to stay ahead of social media trends and best practices
Company
The Sage Group
The Sage Group, a 24 Seven company, is a leading talent solutions firm with a fine-tuned approach in the marketing, technology, and business operations space.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Aimee Moyer
Partner Marketing at Google
Andrew Rieger
Partner Marketing Manager at Google Cloud
Company data provided by crunchbase