Waystar · 16 hours ago
Manager of Customer Success
Lehi, UT
Full-time
Onsite
Mid, Senior Level
5+ years expWaystar is a company that helps providers simplify healthcare payments through its innovative platform. They are seeking a Manager of Customer Success to lead a team of Customer Success Managers, ensuring clients realize maximum value from their solutions and maintaining strong client relationships.
FinanceHealth CarePaymentsSoftware
Responsibilities
Directly manage our Customer Success Managers, providing coaching, support, and guidance to ensure high performance and professional growth
Maintain and manage a personal book of business, fostering strong relationships with assigned clients and ensuring they achieve their desired outcomes with Iodine’s solutions
Oversee daily operations and support the team in managing client relationships, renewals, adoption, and expansion opportunities
Act as a point of escalation for client issues and assist CSMs in developing solutions and action plans
Support CSMs in strategic account planning and client meetings as needed to ensure alignment with client goals
Develop and deliver team goals, set clear expectations, and hold team members accountable to performance standards
Collaborate with the Director of Customer Success and other leaders to share insights and identify process improvements
Assist with departmental projects across the Customer Success organization and larger organizational efforts
Advocate for customer needs internally and influence product enhancements or feature development based on client feedback
Partner cross-functionally with Implementation, Support, Clinical, and Product teams to ensure smooth client experience
Foster a positive, collaborative team culture that aligns with Iodine’s values and the OneIodine mindset
Qualification
Required
Bachelor's degree in business, healthcare, or a related field
5+ years of experience in Customer Success, Account Management, or a related client-facing role in a technology/SaaS environment
Proven ability to coach and develop high-performing team members
Strong understanding of customer success best practices, client lifecycle management, and value delivery
Excellent EQ, executive presence, communication, presentation, and relationship-building skills
Ability to manage multiple priorities and support team members across complex accounts
Experience using Salesforce, Gainsight, and MS Office Suite (PowerPoint, Word, Excel)
Strong problem-solving skills with a proactive approach to identifying and addressing issues
Passion for healthcare and making a positive impact through technology
Ability to travel up to 30% as needed
Preferred
1–2 years of people leadership experience preferred (direct or indirect)
Experience working with EHRs, revenue cycle, clinical workflows or healthcare analytics
Background in change management or consulting in healthcare setting
Benefits
Competitive total rewards (base salary + bonus, if applicable)
Customizable benefits package (3 medical plans with Health Saving Account company match)
We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
Paid parental leave (including maternity + paternity leave)
Education assistance opportunities and free LinkedIn Learning access
Free mental health and family planning programs, including adoption assistance and fertility support
401(K) program with company match
Pet insurance
Employee resource groups
Company
Waystar
Waystar is a technology platform that provides healthcare revenue cycle management solutions.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$2.12B2025-09-11Post Ipo Secondary· $709.2M
2025-05-13Post Ipo Secondary· $557M
2025-02-20Post Ipo Equity· $800M
Leadership Team
Steven M. Oreskovich
Chief Financial Officer
Ryan Ayres
VP Sales - Health Systems and Hospitals - Western Region
Recent News
CB Insights
2026-01-23
2026-01-16
2026-01-13
Company data provided by crunchbase