PROCEPT BioRobotics · 17 hours ago
Manager, Field Service
United States
Full-time
Remote
Senior Level
$115K/yr - $135K/yr
5+ years expPROCEPT BioRobotics is dedicated to revolutionizing treatment for benign prostatic hyperplasia through innovation in surgical robotics. The Field Support Manager will lead a team of Field Support Engineers while providing expert-level service and operational oversight in a fast-paced environment. This role requires a blend of leadership and hands-on technical expertise to ensure exceptional customer service and technical excellence.
Health CareManufacturingMedical DeviceRobotics
No H1B
U.S. Citizen Only
Responsibilities
Lead, mentor, and develop a growing team of Field Service Engineers to ensure exceptional customer service and technical excellence
Build and scale field service processes, documentation, and best practices as the organization expands
Forecast staffing needs and support hiring, onboarding, and training of new team members
Provide performance feedback, support career development, and foster a culture of accountability and continuous improvement
Collaborate cross-functionally with Engineering, Product, Quality, Sales, and Clinical teams to ensure robust, consistent field operations and to ensure all pipeline products are designed with serviceability in mind
Deliver expert-level service, troubleshooting, repair, and maintenance of advanced surgical robotic systems at customer sites
Serve as a technical escalation point for the team; resolve complex issues and guide root-cause analysis
Support new system installations, upgrades, validations, and field testing of emerging technology
Ensure timely service delivery, compliance with safety and regulatory requirements, and exceptional surgeon/hospital staff experience
Collect VOC (voice of customer) insights and communicate field trends to internal teams for product improvement
Oversee service metrics such as uptime, response time, throughput, and customer satisfaction
Manage inventory, parts forecasting, and service-related logistics within designated region(s)
Maintain accurate service records and ensure adherence to all service policies and procedures for yourself and your team
Help drive readiness for product launches, new clinical indications, or expanded service territories
Qualification
Required
Bachelor's degree in Engineering, Biomedical Technology, Mechanical/Electrical Engineering, or related field; equivalent experience considered
5+ years of experience in field service roles involving complex electro-mechanical or medical devices; experience in surgical robotics or capital medical equipment strongly preferred
2+ years of team leadership, mentoring, or supervisory experience (formal or informal)
Demonstrated ability to thrive in a hands-on, fast-growth, startup-like environment
Strong diagnostic and troubleshooting abilities across hardware, software, and networking domains
Excellent communication skills with the ability to build trust with clinicians, hospital staff, and cross-functional teammates
Ability to travel 50–75% depending on territory and business needs
Preferred
Experience scaling a field support function or launching new products/technology in the field
Familiarity with FDA-regulated medical devices or other safety-critical systems
Training experience (technical or customer-facing)
Exposure to robot-assisted surgery systems or automated/mechatronic systems
Benefits
Full medical coverage
Wellness programs
On-site gym
A 401(k) plan with employer match
Short-term and long-term disability coverage
Basic life insurance
Wellbeing benefits
Flexible or paid time off
Paid parental leave
Paid holidays
Company
PROCEPT BioRobotics
PROCEPT BioRobotics is a surgical robotics company that develops water-based robotic systems for prostate surgery.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$820.34MKey Investors
CIBC Innovation BankingFidelityViking Global Investors
2024-10-29Post Ipo Secondary· $175M
2023-08-01Post Ipo Equity· $150M
2022-10-10Post Ipo Debt· $52M
Leadership Team
Mohan F. Sancheti
Vice President Operations
Recent News
thefly.com
2025-12-09
2025-11-07
PROCEPT BioRobotics
2025-11-05
Company data provided by crunchbase