New Frontier Immigration Law · 10 hours ago
Virtual Receptionist
United States
Full-time
Hybrid
Mid Level
$16,000/mo - $16,000/moNew Frontier Immigration Law is a mid-sized law firm based in Phoenix, AZ, dedicated to humanitarian-based immigration and helping undocumented immigrants in the USA. They are seeking a Virtual Receptionist to provide exceptional service as the first point of contact for clients and callers, ensuring their inquiries are efficiently addressed and routed to the appropriate team members.
AdviceConsultingLegal
Responsibilities
Answer, screen, and forward incoming phone calls
Triage the types of callers; clients, potential clients, vendors, family and friends of team members, and other VIP individuals
Greet client callers, create common ground, and remove fear from the process
Triage the urgency of calls; assess the urgency of the topics and triage per the phone decision tree system
Manage caller questions and route to appropriate individuals
Provide general information regarding in-office appointment confirmations, and office addresses, directions, hours, and initial consultations
Assist with scheduling in-office visits for document digitalization, passport photos, filing fees, and refund pick-ups
Correctly register/document every potential and current client interaction in case management and CRM software
Assist with ensuring calls sent to the answering service are resolved in a timely manner
Monitor phone messaging systems
Ensure call-backs are completed as promised
Assist with managing the phone directories and automated phone systems
Qualification
Required
Fluency in English and Spanish is required (Bilingual)
Excellent verbal and written communication skills
Exceptional interpersonal, customer service, and negotiation skills
Excellent organizational skills with attention to detail
Strong analytical and problem-solving skills
Proficient with Microsoft Office Suite and related software
Active listener
Positive attitude
Perseverance in problem-solving
Company
New Frontier Immigration Law
New Frontier Immigration Law is a law firm that specializes in family petitions, military parole, appeals, and naturalization services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Hillary Walsh
Abogada
Company data provided by crunchbase