DoseSpot · 10 hours ago
Product Analyst II - Experience
Boston, MA
Full-time
Onsite
Entry, Mid Level
$80K/yr - $100K/yr
1+ years expDoseSpot is a dynamic and innovative leader in the electronic prescribing software market. The Product Analyst II will monitor workflow health, analyze product performance, and provide operational support to enable Product Managers to make data-driven decisions, ensuring product stability and supporting cross-functional teams.
DentalHealth CareHospitalInformation TechnologyMedicalmHealthSoftware
Responsibilities
Track workflow performance, product adoption, usage trends, and overall experience health
Identify workflow gaps, inefficiencies, and improvement opportunities in partnership with Product Manager
Maintain dashboards and operational reporting that guide product decisions
Lead triage for user-facing issues, collaborating with Support, Engineering, and QA on prioritization
Identify patterns in escalations and recommend solutions to improve reliability and reduce support volume
Validate fixes, enhancements, and release outcomes
Analyze product analytics, customer behavior, and workflow performance metrics
Provide insights that guide incremental improvements and short-term prioritization
Support A/B testing and post-release evaluation
Assist with refinement of user stories, acceptance criteria, and product documentation
Prepare internal communications, release notes, and enablement materials
Collaborate with PMs, UX, and Engineering to ensure high-quality delivery
Work with Account Management, Support and Implementation teams to analyze customer-reported issues
Engage with configuration and onboarding teams when workflows are impacted by environment-specific setup
Serve as a reliable liaison between Product and operational teams
Qualification
Required
Bachelors degree (or equivalent) and 1–3 years of experience in product analysis, business analysis, QA, or technical support for a SaaS or healthcare technology product
Exposure to healthcare technology, EHR systems, or clinical workflow tools is beneficial; familiarity with standards such as NCPDP, HL7, or FHIR is a plus
Experience with workflow-heavy systems, customer escalations, or data-driven troubleshooting preferred
Strong analytical skills with the ability to interpret data and identify actionable insights
Strong organizational and project-management capabilities, including the ability to coordinate issue triage, tracking, and cross-team workflows
Excellent problem-solving and attention-to-detail capabilities
Ability to clearly document workflows, gaps, and technical/functional issues
Strong communicator who can collaborate across product, engineering, UX, and support functions
Familiarity with APIs, system logs, and integration patterns (e.g., embedded/iFrame flows)
Experience with data tools (e.g., BI dashboards, SQL basics, product analytics tools) is a plus
Ability to support technical conversations related to workflow routing, configuration, and access logic
Company
DoseSpot
E-Prescribing Integration Services
51-200 employees
H1B Sponsorship
DoseSpot has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2023 (1)
2022 (2)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
PSG EquityAndrew Needleman
2022-01-26Private Equity
2009-11-05Undisclosed
Leadership Team
Adam Gail
Chief Revenue Officer
Recent News
2025-12-06
2025-10-15
2025-10-07
Company data provided by crunchbase