Paleovalley · 19 hours ago
IT & Business Operations Analyst (US, Remote)
United States
Full-time
Remote
Entry, Mid Level
$75K/yr - $90K/yr
2+ years expPaleovalley is a company dedicated to creating nourishing snacks and supplements from organic ingredients. The IT & Business Operations Analyst role involves supporting internal technology and improving business systems to ensure smooth operations across the company.
Consumer GoodsDietary SupplementsE-CommerceNutrition
No H1B
Responsibilities
Support day-to-day IT help desk operations for approximately 200 employees across remote, office, and warehouse environments
Respond to and troubleshoot Tier 1 and Tier 2 technical issues, escalating when needed
Assist with managing ticket flow, documentation, and basic service-level expectations
Support employee onboarding and offboarding technical workflows, including account access, permissions, and equipment setup
Contribute to internal IT documentation and knowledge bases to improve self-service and consistency
Assist with basic security best practices such as MFA enforcement, permission audits, and general system hygiene
Monitor Systems and Server Logs for potential attacks and/or performance issues
Support the procurement, setup, shipping, receiving, and decommissioning of company devices
Help maintain accurate device and asset inventory, including tracking assignments, warranties, and repairs
Coordinate with vendors and internal teams to ensure timely equipment availability
Administer and support core business systems such as Google Workspace, Slack, Zoom, Rippling, Monday.com, and related tools
Assist with maintaining access controls, naming conventions, and basic system governance
Help identify opportunities to streamline workflows and reduce manual work through system improvements or light automation
Support system accuracy and data integrity across platforms
Assist with vendor coordination, renewals, and basic tool evaluations
Support the setup and ongoing maintenance of the company’s first internal intranet, helping organize key resources, documentation, and communications so employees can easily find what they need
Support coordination of the company’s Rhythm of Business, including leadership meetings, monthly reviews, quarterly planning, and annual kickoff activities
Assist with the quarterly OKR process by helping prepare materials, track updates, and maintain visibility across teams
Help prepare agendas, documentation, and follow-up notes to support clarity and alignment
Partner cross-functionally with HR, Operations, Finance, and Warehouse teams to support operational workflows
Support the technical and logistical execution of monthly All-Hands meetings and quarterly connection events
Help create and maintain simple playbooks to ensure consistent company-wide communication and execution
Qualification
Required
Bachelor's degree in Business, Information Systems, Operations, or a related field; or equivalent hands-on experience
2–4 years of experience in IT support, business systems, operations, or a related role
Experience supporting internal technology or help desk functions in a distributed environment
Familiarity administering tools such as Google Workspace, Slack, Zoom, Monday.com, or similar platforms
Comfort managing user access, basic troubleshooting, and system support
Enforcing and monitoring Cyber Security best practices
Ability to prioritize tasks and stay organized while supporting multiple teams
Preferred
Exposure to workflow tools, automations, or ticketing systems is a plus
Benefits
Medical, dental, and vision coverage with 100% employer-paid dental/vision and a small monthly medical premium for employees; dependents may be added at employee cost
Generous Paid time off to support balance and rest
Paid sick time for when you need it
Six (6) paid holidays each year
Paid parental leave for growing families
100% company-paid Short-Term Disability, Long-Term Disability, and Life Insurance
401(k) with up to a 4% company match after one year of service
Monthly product stipend or access to perfectly imperfect damaged product so you can enjoy the nutrient-dense foods you help bring to others
Company
Paleovalley
Paleovalley operates as an online store that provides nutrient density products.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Shane Gramling
Sr. Conversion Optimization Manager | Front-End Web Designer/Dev | CRO UX UI
Recent News
2023-12-21
Company data provided by crunchbase